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About the Role

Serve as the dedicated quality representative for identified customers, maintaining strong communication channels and responding promptly to customer inquiries, audits, and quality concerns. Review, interpret, and ensure compliance with customer-specific quality requirements, specifications, and flow-downs. Lead customer issue investigations, including root cause analysis, corrective action development, and formal response management. Monitor program performance metrics such as yield, defects, escapes, and process capability, identifying trends and recommending improvements. Lead and participate in internal and customer-driven audits, preparing documentation, coordinating actions, and driving closure of findings. Collaborate with Engineering, Operations, Supply Chain, and Program Management to ensure quality considerations are integrated throughout development, manufacturing, and delivery phases.

Responsibilities

Serve as the dedicated quality representative for identified customers, maintaining strong communication channels and responding promptly to customer inquiries, audits, and quality concerns.
Review, interpret, and ensure compliance with customer-specific quality requirements, specifications, and flow-downs.
Lead customer issue investigations, including root cause analysis, corrective action development, and formal response management.
Monitor program performance metrics such as yield, defects, escapes, and process capability, identifying trends and recommending improvements.
Lead and participate in internal and customer-driven audits, preparing documentation, coordinating actions, and driving closure of findings.
Collaborate with Engineering, Operations, Supply Chain, and Program Management to ensure quality considerations are integrated throughout development, manufacturing, and delivery phases.

Requirements

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Strong understanding of root cause analysis, corrective action tools, and quality systems (ISO 9001, AS9100 or similar).
APQP
AS9100 internal auditor
Experience working directly with customers in a technical or quality capacity.
Solid analytical skills with ability to interpret technical drawings, specifications, and data.
Excellent communication, collaboration, and relationship-building skills.
Ability to manage multiple priorities across different customers and programs.
Familiarity with aerospace/defense customer requirements
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Skills

Root cause analysis
Corrective action tools
Quality systems (ISO 9001, AS9100 or similar)
APQP
AS9100 internal auditor
Technical drawings interpretation
Specification interpretation
Data interpretation
Communication
Collaboration
Relationship-building
Priority management

Location

US-NY-ROME-104 ~ 104 Otis St ~ OTIS

Work Type

Onsite

Experience Level

Minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

Education Level

University Degree
Advanced Degree

Salary/Compensations

86,800 USD - 165,200 USD

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Relocation assistance
Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

About the Company

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.