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About the Role

Seeking an experienced Revenues Processing Officer to support the Council Tax service by processing accounts, determining liability, assessing discounts/exemptions, and maintaining accurate records. This role is for an experienced local authority revenues professional capable of managing a high-volume caseload with minimal supervision.

Responsibilities

• Process changes of occupancy, ownership and liability.
• Create, amend and close Council Tax accounts.
• Assess and process discounts, exemptions, disregards and reductions.
• Issue revised bills, notices and statutory correspondence.
• Maintain accurate account records and ensure data integrity.
• Verify information received from residents, landlords, managing agents and internal departments.
• Investigate and process changes affecting Council Tax liability.
• Review and update customer records using information received from various sources.
• Identify discrepancies and take appropriate action to ensure account accuracy.
• Maintain compliance with relevant legislation and council procedures.
• Handle written enquiries received by email, online forms and correspondence.
• Investigate and resolve account queries within agreed service standards.
• Draft clear, accurate and professional written responses.
• Deal with complex casework requiring interpretation of legislation and council policy.
• Undertake account reviews and process recovery-related transactions.
• Prepare accounts for recovery action in accordance with council procedures.
• Process account amendments arising from recovery activities.
• Support the efficient collection of Council Tax through prompt and accurate processing.
• Achieve individual productivity and accuracy targets.
• Ensure all work is completed within agreed timescales.
• Adhere to service procedures, legislation and quality standards.
• Identify opportunities for service improvement and process efficiencies.
• Assist with quality checking and audit requirements where required.

Requirements

• Recent experience working within a Local Authority Council Tax service.
• Proven experience processing Council Tax accounts.
• Good working knowledge of Council Tax legislation.
• Experience assessing discounts, exemptions and liability matters.
• Experience using NEC Revenues (Northgate) or a similar revenues system.
• Ability to manage a busy caseload and work to deadlines.
• Excellent written communication skills.
• Strong attention to detail and accuracy.
• Ability to analyse information and make sound decisions based on legislation and policy.
• Competent user of Microsoft Office applications.

Skills

• Council Tax Administration
• Account Maintenance
• Correspondence and Casework
• Recovery and Collection Support
• Performance and Quality
• Microsoft Office applications

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Experienced

Salary/Compensations

• £29.84 per hour (Umbrella)

Benefits

• Perks Hub: Hundreds of global and local perks, available online 24/7
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
• Shopping discounts from the biggest brands, all year round
• Save money on everything from the supermarket shop to summer holidays
• Wellness Hub: Easy to follow videos for yoga, strength training and HIIT workouts
• Mindfulness, meditation and sleep resources, available on all your devices
• Guides to help with anxiety or stopping smoking
• Confidential mental health helpline, 24/7 access to a qualified counsellor
• Celebration Hub: Recognize fellow contractors
• Company polls
• Culture Hub: Company updates, photos, benefits information
• Pre-Compliance Checks: Identity Verification, Employment History Checks, Right to Work Verification, Unspent Conviction Check (Basic DBS Check)

About the Company

• Business Smart Solutions are a Recruitment Agency.
• We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients.
• If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply.
• If you're passionate about working for a role in local government and share our company values, we encourage you to apply.
• We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant.

Equal Opportunity

• BSS is proud to be an equal opportunity employer.
• We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
• BSS considers qualified applicants with criminal histories, consistent with applicable UK law.
• If you need assistance or an accommodation made due to a disability, please let your recruiter know.