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About the Role
The Head of Retail Education manages the Fragrance & Beauty retail education department, leading a team of four to train and coach staff and retail partners. This role focuses on product and client development to support company objectives, bringing energy, expertise, and a coaching mindset to inspire and empower teams across the retail network.
Responsibilities
- Lead, coach, develop, and motivate a team of four Retail Education professionals, fostering a collaborative, high-performing, and engaging team culture.
- Design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities.
- Partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events.
- Act as the key link between the field and corporate teams, ensuring communication is clear, relevant, timely, and actionable.
- Assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities.
- Evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback.
- Partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives.
- Support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences.
- Champion the CHANEL Fragrance & Beauty brand culture and elevate the ultimate luxury client experience across all points of sale.
- Travel regularly across Canada to support education activity, field coaching, launches, and business priorities.
Requirements
- Lead, coach, develop, and motivate a team of four Retail Education professionals, fostering a collaborative, high-performing, and engaging team culture.
- Design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities.
- Partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events.
- Act as the key link between the field and corporate teams, ensuring communication is clear, relevant, timely, and actionable.
- Assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities.
- Evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback.
- Partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives.
- Support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences.
- Champion the CHANEL Fragrance & Beauty brand culture and elevate the ultimate luxury client experience across all points of sale.
- Travel regularly across Canada to support education activity, field coaching, launches, and business priorities.
Skills
- Coaching
- Training program development
- Brand culture
- Product knowledge
- Selling ceremony
- Client development
- Leadership capabilities
- Cross-functional collaboration
- Communication
- Learning needs assessment
- Performance evaluation
- Virtual and digital learning tools
- Client experience
- Dynamism
- Motivation
- Empathy
- Passion
Location
- CHANEL Toronto Office
Work Type
- Full-time
- Temporary Position
- Contract
Experience Level
- People-leadership experience
- Team-development experience
About the Company
- CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
- We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.