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About the Role
Lincoln Computer Services is seeking a full-time Tier I Support Engineer to provide remote and onsite technical assistance as the first point of contact for client support requests. This role offers exposure to a broad range of technologies and growth opportunities within a fast-paced MSP environment.
Responsibilities
- Provide professional and timely technical support via phone, email, remote access, and ticketing systems.
- Troubleshoot and resolve end-user issues involving Windows operating systems, Microsoft 365, desktop applications, printers, mobile devices, and basic networking.
- Perform software installations, upgrades, patches, and configuration changes for client environments.
- Provision and configure user accounts, permissions, and devices.
- Document troubleshooting steps, resolutions, and customer communications within the PSA ticketing platform.
- Escalate complex technical issues to senior engineers while maintaining ownership and communication with the client.
- Assist with workstation deployments, onboarding activities, and equipment installations.
- Provide onsite support for client offices as needed.
- Follow security, compliance, and operational procedures while supporting client environments.
- Participate in after-hours or emergency support activities as required.
Requirements
- 2-4 years of experience in a Help Desk, Service Desk, Desktop Support, or MSP environment.
- Strong understanding of Microsoft Windows desktop operating systems.
- Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, and Exchange Online.
- Familiarity with Active Directory, Microsoft Entra ID, and user account administration.
- Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
- Experience supporting desktop hardware, laptops, printers, and mobile devices.
- Excellent troubleshooting, problem-solving, and customer service skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation for onsite client visits.
Skills
- Microsoft 365
- Outlook
- Teams
- OneDrive
- Exchange Online
- Active Directory
- Microsoft Entra ID
- TCP/IP
- DNS
- DHCP
- VPNs
- Wireless networking
- Desktop hardware support
- Laptop support
- Printer support
- Mobile device support
- Troubleshooting
- Problem-solving
- Customer service
- Written communication
- Verbal communication
- Priority management
- VMware
- Citrix
- SonicWall
- Microsoft Azure
- Microsoft Intune
- RMM platforms
- PSA platforms
- Backup solutions
- Disaster recovery solutions
Location
- New York City
- Long Island
Work Type
- Full-time
- Onsite
Experience Level
- 2-4 years
Education Level
- CompTIA A+
- Network+
- Microsoft Fundamentals
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Company Match
- Generous Paid Time Off
- Paid Holidays
- Professional Development Reimbursement
- Certification Reimbursement
- Career Growth Opportunities
- Collaborative and Team-Oriented Work Environment
- Access to Training and Continuing Education Programs
About the Company
- Founded in 1997, Lincoln Computer Services is a leading Managed Services Provider delivering strategic IT support, cybersecurity, cloud solutions, and consulting services to organizations throughout New York City and Long Island.
- Our team is committed to providing exceptional customer service, innovative technology solutions, and long-term partnerships that help our clients succeed.