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About the Role

Under the supervision of the Restaurant Manager, the Food & Beverage Supervisor will oversee all club dining areas, including casual dining, banquets, and fine dining. The role ensures a high-quality dining experience for members and guests by managing service quality, cleanliness, and resolving issues. Strong supervisory, leadership, organizational skills, attention to detail, and the ability to work under pressure in a fast-paced environment are expected.

Responsibilities

Ensure members and guests are received in a welcoming, friendly, and professional manner.
Ensure all opening and/or closing duties are assigned and correctly completed by service staff.
Conduct pre-service employee briefings, communicating necessary information to servers regarding menu ingredients, beverage information, section assignments, daily specials, etc.
Ensure service staff are properly trained, groomed, equipped, and educated about the menu and beverages for all events to ensure superior service.
Describe and suggestively sell appetizers, entrees, desserts, alcoholic beverages, and wines.
Coordinate food service between the kitchen and service staff to ensure timely meal delivery.
Provide assistance with the service of food and beverages in dining areas and for special functions when needed.
Supervise and evaluate dining room staff frequently to ensure proper service standards.
Serve as the Club’s opening or closing manager or manager on duty.
Perform daily inspections of all table settings to ensure proper appearance.
Responsible for the security of items in the dining area (Chinas, Glassware, Silverware, etc.).
Manage reservations, ensuring special requests, including dietary restrictions, are communicated to relevant staff.
Handle all service issues from guests and members professionally.
Work with the Food & Beverage management team to ensure excellent services and adherence to revenue control procedures.
Assist with table clearing and re-setting of tables as needed.
Execute regular inspections on all service areas and equipment to ensure a clean, safe, and above-standard environment.
Ensure all safety, accident, and emergency policies and procedures are in place and consistently followed.
Ensure established rules, regulations, and policies are properly followed.
Ensure local, provincial laws and the Club’s policies and procedures for the service of alcoholic beverages are consistently followed.
Assist in dining room inventory assessments.
Provide seating plan, layout, and design recommendations.
Suggest decorations for special themes in casual/fine dining areas.
Suggest when additional service supplies and small equipment are needed.
Evaluate the casual/fine dining experience and recommend improvements.
Serve guests a variety of beverages including Wine, Spirits, Beer, and other non-alcoholic beverages.
Assist the manager with bar inventory on a monthly basis.
Perform other tasks and special projects as assigned.
Enforce all safety policies and procedures to ensure employee compliance with OHSA and its regulations.
Investigate all employee accidents thoroughly and immediately.
File WSIB documentation within 3 days if an accident requires medical attention.
Ensure new employees receive instruction on WHMIS, job hazards, accident reporting, CPR, first aid, back injury prevention, Food Handling, PPE, Job Safety Analysis, and emergency procedures.

Requirements

Completion of High School Education (Grade 12) is required.
Three (3) to Five (5) years of experience in the Hospitality Field is required.
Two (2) years in a supervisory position in the hospitality field is required; Private Club is preferred.
Smart Serve is required.
Computer skills: Proficient in Microsoft Office (Word and Excel) and the use of the Internet is required.
Minimum typing speed: 30-40 WPM.
Team player with a willingness and ability to learn; punctual; highly motivated, reliable with good judgement is a must.
Must be able to work a variety of shifts including days, evenings, weekends and holidays.
Must be well-groomed, mannerly, and friendly.
Must be able to work under pressure in a fast-paced environment.
Strong communication skills, both written and verbal are required.
Candidates 18 years or older may be required to complete a criminal background check.

Skills

Supervisory skills
Leadership skills
Organizational skills
Attention to detail
Ability to work under pressure
Fast-paced environment adaptability
Written communication skills
Verbal communication skills
Microsoft Office proficiency (Word and Excel)
Internet proficiency
Typing speed (30-40 WPM)
JONAS program knowledge (asset)
Smart Serve
Wine Certification (asset)
Sommelier Certification (asset)

Location

Onsite

Work Type

Full-time

Experience Level

3-5 years in Hospitality
2 years in a supervisory position

Education Level

High School Education (Grade 12)
Degree or Certificate at a Post-Secondary institution in F&B Management or a related field

About the Company

Donalda Club uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.

Equal Opportunity

Donalda Club is an equal-opportunity employer.
We are actively working towards creating a diverse work environment because we believe our teams are stronger with different perspectives and experiences.
Our goal is to be an inclusive, diverse, and a respectful work environment where every person can enjoy a successful career at Donalda.
This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Donalda also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
If you require accommodations to complete any stage of the hiring process, including job applications, pre-employment testing, interviews, or any aspect of consideration for a role. Kindly fill out this form, and a member of our team will reach out to discuss how we can best support and assist you.