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About the Role

This hands-on technical role focuses on onboarding new managed IT clients and assisting Project Engineers with technology solution implementations across various client environments. It's an excellent opportunity for an IT professional with a strong technical support foundation to develop deeper skills in infrastructure, cloud, networking, and project implementation.

Responsibilities

• Assist with the technical onboarding of new managed IT clients.
• Participate in client technology discoveries and infrastructure assessments.
• Gather and document information about client workstations, servers, networks, applications, Microsoft 365 environments, and other technology assets.
• Deploy and validate required management, monitoring, security, backup, and support technologies.
• Prepare, configure, and deploy workstations and other end-user equipment.
• Assist with resolving technical issues identified during client onboarding.
• Work alongside Project Engineers on server, networking, cloud, wireless, backup, migration, and infrastructure projects.
• Stage and configure equipment before project deployment.
• Assist with the installation and configuration of switches, firewalls, wireless equipment, servers, workstations, backup appliances, and other technologies.
• Assist with Microsoft 365, Azure, Active Directory, and Entra ID-related projects.
• Perform testing and validation following installations and deployments.
• Troubleshoot technical issues and escalate complex problems to Project Engineers when appropriate.
• Maintain accurate client and project documentation.
• Enter detailed project notes and accurately track project time.
• Communicate professionally with clients during onboarding and project activities.
• Work collaboratively with Project Engineers, Project Management, Managed Services, NOC, Security, and other internal technical teams.
• Travel to client locations as required for onboarding and project implementation.

Requirements

• 1–3 years of professional IT experience in technical support, desktop support, field services, managed services, or a similar technical role preferred.
• Working knowledge of Windows desktop operating systems and Microsoft 365.
• Basic understanding of Windows Server, Active Directory, and Entra ID.
• A solid understanding of basic networking concepts including TCP/IP, DNS, DHCP, switches, firewalls, wireless networks, and VLANs.
• Experience installing, configuring, and troubleshooting workstations and peripheral devices.
• Strong troubleshooting and problem-solving abilities.
• Ability to follow technical procedures and implementation plans.
• Strong attention to detail and documentation.
• Ability to communicate professionally with clients and internal technical teams.
• Ability to work both independently on assigned tasks and collaboratively with senior technical resources.
• Willingness to learn new technologies and take on increasingly complex technical responsibilities.
• Ability and willingness to travel to client locations and occasionally perform scheduled after-hours project work.

Skills

• Windows desktop operating systems
• Microsoft 365
• Windows Server
• Active Directory
• Entra ID
• TCP/IP
• DNS
• DHCP
• Switches
• Firewalls
• Wireless networks
• VLANs
• Workstation installation, configuration, and troubleshooting
• Peripheral device installation, configuration, and troubleshooting
• Troubleshooting
• Problem-solving
• Technical documentation
• Client communication
• Team collaboration
• Learning new technologies
• After-hours project work

Location

• Client locations

Work Type

• Full-time
• Onsite
• Travel required

Experience Level

• 1-3 years preferred

Education Level

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
• CompTIA A+, Network+, Security+, Microsoft, Cisco, or other relevant technical certifications (preferred)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• Bonus eligible
• Paid time off
• Cellphone allowance
• Company paid life insurance
• Company paid long-term disability insurance
• 401(k) plan with matching company contribution
• Paid training and certification opportunities
• Annual company store allowance

About the Company

• Usherwood Office Technology is an Equal Opportunity Employer.
• Visit us at www.usherwood.com

Equal Opportunity

• Usherwood Office Technology is an Equal Opportunity Employer.