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About the Role

AAA Western and Central New York seeks dedicated individuals committed to providing members with a totally satisfying experience through compassion, empathy, and unsurpassed service. Our mission is to be our members’ most trusted provider of high quality automotive, travel, insurance, and other relevant products and services.

Responsibilities

• Offer a Club focused sales approach and continuously promote all Club products/services.
• Effectively sell AAA memberships to meet/exceed outlined expectations.
• Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA.
• Coordinate the member experience from start to finish and assign members to the appropriate AAA associate best skilled to serve their needs.
• Bring passion and positive attitude to daily interactions with co-workers and members.
• Provide outstanding support to members over the phone as business need requires.
• Manage branch traffic flow, member wait time, and member experience by understanding member needs.
• Create innovative ways to improve current operations and streamline procedures.
• Keep informed of new developments in policies, procedures, work methods, and AAA product lines.
• Follow all office safeguard procedures and secure Club assets.
• Assist with processing weekly travel store inventory orders.
• Proactively recommend and advertise the Club's Insurance agency to generate referrals.
• Encourage satisfied members and clients to refer friends, family, and colleagues to the Club's Insurance agency.
• Engage with prospective customers to inform them about the benefits and features of the AAA Visa card.
• Highlight key advantages of the AAA Visa card such as rewards programs, travel benefits, and exclusive discounts.
• Use real-life examples to illustrate potential savings and benefits of the AAA Visa card.
• Inform customers about the benefits of enrolling in automatic credit card renewal for convenience and uninterrupted service.
• Ensure outlined enrollment expectations for automatic credit card renewal are met and/or exceeded.
• Provide sales support to the Branch by driving retail store revenue through products including foreign currency transactions, passport photos, international driver permits, AAA tickets, and travel accessories.

Requirements

• Strong commitment to providing outstanding service and creating positive member experiences.
• Demonstrated ability in supporting branch operations, including traffic flow and wait times.
• Ability to stay informed about new developments in policies, procedures, and product lines.
• Excellent verbal and written communication skills.
• Ability to adapt to changing situations and handle a fast-paced work environment.
• Flexibility in work hours, including weekends & holidays, may be required.
• Ability to engage in meaningful conversations with members to build value and trust.
• Ability to leverage positive member experience to generate new leads.
• Proficiency in using various technologies to deliver service and manage operations.
• Ability to adapt to new technologies and tools as needed.
• Commitment to follow all policies and procedures to ensure compliance with both internal & external requirements.
• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing, and communicating on the phone.
• Must be able to lift, carry, push, pull a maximum of 25 lbs.

Skills

• Sales
• Customer Service
• Operations Support
• Referral Generation
• Visa Card Promotion
• Convenience Billing Enrollment
• Retail Sales Support
• Communication Skills
• Adaptability
• Technology Proficiency

Location

• Western and Central New York

Work Type

• Full-time

Salary/Compensations

• $19.09/hr + $2,500 - $4,000+ of commission opportunity (based on performance) in 1st year

Benefits

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off

About the Company

• AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area.