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About the Role

As a Department Manager at our White City store, you will lead daily operations, manage a team, drive sales, and maintain store presentation standards. You will inspire your team to foster a culture of energy, positivity, and collaboration, working closely with leadership to implement Gymshark’s vision and goals.

Responsibilities

• Coach, motivate, and develop a high-performing operational team through regular feedback, training, and performance management.
• Monitor operational KPIs and identify opportunities to improve productivity, efficiency, and stock availability.
• Support department planning, forecast stock requirements, and ensure operational readiness for key trading periods, launches, and promotions.
• Drive health & safety compliance, including safety checks, risk management, and creating a safe working environment.
• Conduct investigations, manage performance conversations, and support people processes with fairness and professionalism.
• Collaborate with Store Management and Department Managers to deliver shared business objectives.
• Lead operational floor walks and audits to ensure standards, compliance, and operational excellence are consistently achieved.
• Deliver clear communication to your team through daily huddles, briefs, and operational updates.
• Act as a key leader within the store and step into wider management responsibilities when required.
• Continuously identify opportunities to improve processes, develop talent, and enhance operational performance.

Requirements

• Experience in fast-paced retail store management with a team on the shop floor.
• Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.
• Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.
• Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
• Alignment with brand values, with a shared passion for community, wellness, and fitness.
• Ability to monitor and analyze KPIs and other performance metrics to drive improvement.
• Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.
• Ability to quickly identify issues and develop effective solutions for customer concerns, team dynamics, or operational challenges.
• Ability to prioritize tasks, manage multiple responsibilities, and ensure smooth daily operations.
• Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
• Ability to handle disputes, both with customers and staff, in a calm and professional manner.
• Ensuring store presentation, stock levels, and operational processes are executed to high standards.
• Efficiency in planning store schedules, managing tasks, and ensuring all operations run efficiently.
• Ensuring a safe environment for staff and customers by adhering to store policies and legal regulations.
• Role is subject to a Basic DBS check.

Skills

• Leadership
• Communication
• Customer Service
• Performance Tracking
• Sales & Marketing Knowledge
• Problem-Solving
• Time Management
• Team Development & Training
• Conflict Resolution
• Attention to Detail
• Organisational Skills
• Health & Safety Knowledge

Location

• White City

Work Type

• Full-time

Experience Level

• Retail management experience

Salary/Compensations

• £38,500

About the Company

• Gymshark's vision and goals.