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About the Role
Deliver an outstanding customer experience to valued clients, their loved ones, and community healthcare practitioners. Prioritize comfort and attention, ensuring clients feel welcome and taken care of. Drive behind-the-scenes efficiency and processes, and collaborate with store and warehouse colleagues.
Responsibilities
- Welcome, engage with, and meet the needs of clients and visitors on-site.
- Manage and prioritize telephone and email communications in a friendly and helpful manner.
- Work closely with Service Technicians and Sales Consultants to oversee client order administration.
- Update databases and schedule technician appointments.
- Arrange for the pick-up and delivery of equipment.
- Manage details to ensure timing, information, and expectations are accurate, transparent, and communicated.
- Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client records, is complete and accurate.
Requirements
- Worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks.
- High attention to detail.
- Strong organizational skills.
- Willingness to help wherever and whenever needed.
- Ability to foster relationships with colleagues, professionals, and clients.
- Seek opportunities to enhance the lives of those around you and find satisfaction in solving problems.
- Worked in a fast-paced office environment or a customer-facing role.
- Deadline driven and can prioritize and manage a myriad of tasks.
- Proficient in Microsoft Office Suite.
- Comfortable navigating databases.
- Ability to learn new software quickly.
- Interest in gaining exposure to the healthcare and personal mobility device industry.
- Love building relationships with people.
- Ability to work with customers to find the best solutions to fit their needs.
- Professional and flexible communication skills.
- Comfortable responding to urgent inquiries on the phone, by email or in person.
- Ability to navigate any situation in a friendly, empathetic and compassionate manner.
- Clean criminal background check.
- Bondable.
Skills
- Customer service
- Organizational skills
- Relationship building
- Problem-solving
- Communication skills
- Microsoft Office Suite proficiency
- Database navigation
- Software learning agility
- Empathy
- Compassion
Location
- Toronto, ON
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $35,000 - $45,000 annually
Benefits
- Eligibility to a comprehensive benefits package
- Robust vacation and personal days allotment
- RRSP/DPSP match program
- Maternity/parental leave top-up
- Employee Assistance Program
- Employee Discount Program
- Tenure recognition through Motion Milestone Program
- Employee Referral Bonus Program
- Professional Development Reimbursement
- Eligibility to the company’s pooled bonus plan
- Goodlife Fitness corporate membership discount
- A safe, respectful, and supportive work environment
- Company-provided safety equipment and resources
About the Company
- Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider.
- Served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through a network of 48 locations.
- Knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone.
- Products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more.
- Ensures the independence, mobility, and safety of clients of all ages.
Equal Opportunity
- Motion is an equal opportunity employer.
- We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible.
- We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process.