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About the Role

Napkyn seeks an experienced digital analytics professional to serve enterprise and scale-up customers. This hybrid role involves acting as both a data analyst and a delivery account lead, organizing, analyzing, and visualizing customer data to drive business decisions. You will coordinate internal delivery, lead client communications, and present data-driven insights and recommendations to leadership.

Responsibilities

• Serve as the Delivery Account Lead for assigned clients, owning project coordination, internal team alignment, and execution oversight.
• Lead regular client status meetings, ensuring clear updates, tracked priorities, and met timelines.
• Stay up to date with industry trends (tooling and strategic).
• Perform client-facing tasks such as presenting insights or providing training.
• Identify, gather, and analyze information from large, complex data sets to understand consumer behavior and market trends.
• Gather measurement requirements from stakeholders and determine optimal capture methods.
• Provide implementation guidance and troubleshooting.
• Fulfill ad-hoc data analysis requests to answer business questions and enable effective decision making.
• Collaborate with internal and external teams to identify opportunities for growth, increased profitability, and program optimization.
• Define and implement analytics best practices and standard operating procedures.
• Perform in-depth analysis and reporting, providing actionable recommendations aligned with client goals.
• Collaborate with a cross-functional team to foster data-driven strategy and execution.
• Own the delivery of work for assigned clients, ensuring projects are executed on time and to standard.
• Coordinate with analysts, data scientists, and technical stakeholders to align workstreams with client priorities.
• Lead or support the creation and maintenance of project documentation, Monday.com boards, and status updates.
• Proactively raise risks or blockers to the Delivery Director or Client Services team.
• Ensure delivery processes are followed, QA standards are upheld, and meetings are well-prepared with clear agendas, ownership, and follow-ups.

Requirements

• At least 3-5 years of experience in the digital analytics industry.
• Professional Google Analytics experience.
• Strong knowledge of Adobe Analytics.
• Strong presentation skills.
• Strong attention to detail.
• Leadership and organizational skills.
• Professional experience using data visualization tools (Tableau, Power BI, Looker Studio).
• Advanced experience with raw event analysis using SQL, especially with Google BigQuery.
• Knowledge of tag management tools (GTM, Segment, Adobe Launch).
• Experience with MMM frameworks like Google Meridian is an asset.

Skills

• Google Marketing Platform
• Google Analytics
• Google Tag Manager
• Google Cloud
• BigQuery
• Data analysis
• Data visualization
• Client communication
• SQL
• Tag management
• Adobe Analytics
• Tableau
• Power BI
• Looker Studio
• GTM
• Segment
• Adobe Launch
• MMM frameworks
• Google Meridian

Location

• Remote - based in Canada

Work Type

• Hybrid
• Remote

Experience Level

• 3-5 years

Benefits

• Healthcare/Dental/Vision
• Unlimited PTO
• RRSP Contributions
• $75/mo Wellness Stipend
• $100/mo Mobile Phone Stipend
• $50/mo Internet Stipend
• $500/yr Annual Learning Stipend
• $2,000/yr Annual Tuition Stipend
• $200 New Hire Home Office Equipment Stipend
• 16 week primary caregiver parental leave
• 6 week secondary caregiver parental leave
• Annual Work From Anywhere (4 weeks per year)

About the Company

• Napkyn believes in a world where data stimulates growth, creativity, and inspiration, with people and technology working together to create new outcomes, opportunities, and customer connections.
• Napkyn is a full-stack Google partner with a 14-year track record of delivering solutions to leading brands across multiple industries.
• As a Kepler Group company, Napkyn leverages Kepler's strategic, technology-, and data-driven marketing expertise.
• Kepler was recognized by AdAge as the #7 Best Place to Work.
• Kepler is transparent with employees regarding company financials, bonus goals, and challenges.
• Kepler offers unparalleled growth opportunities and a role in shaping the company's direction.
• Kepler fosters a fun, authentic, empathetic, and dynamic work environment with opportunities to learn from industry experts.
• Kepler supports Employee Resource Groups, DEI initiatives, and altruism efforts.

Equal Opportunity

• Napkyn welcomes and encourages applications from people with disabilities. Accommodations are available upon request for applicants in all aspects of the selection process.
• We are committed to diversity of background, thought, and experience, and we work to create an environment in which all our employees thrive by bringing their authentic self to work.
• Kepler is a people-first organization. We encourage all interested candidates to apply, even if they do not meet every qualification.
• Kepler welcomes all who are interested to apply, you just might be a great candidate for this role or others.