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About the Role
AAA Western and Central New York seeks dedicated individuals who demonstrate compassion, empathy, and unsurpassed service to provide members with a totally satisfying experience. Our mission is to be our members' most trusted provider of high quality automotive, travel, insurance, and other relevant products and services.
Responsibilities
- Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, AAA Group Travel, and travel insurance.
- Make outbound calls for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach.
- Achieve all monthly travel sales revenue targets.
- Prospect new business through outbound calling, networking, referrals, and social media.
- Grow travel revenue through effective pipeline management and cross-selling AAA travel products.
- Be on the phone queue to answer required travel inbound sales & service calls.
- Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented.
- Leverage training resources to ensure proper Salesforce process completion.
- Maintain accurate CRM data for member interactions and travel transactions.
- Identify and correct CRM data errors.
- Follow Salesforce workflows for reporting and forecasting accuracy.
- Identify and resolve CRM issues such as duplicates or missing information.
- Prevent, identify, and resolve booking errors and data inaccuracies.
- Collaborate with internal teams to resolve system or workflow challenges.
- Provide exceptional service supporting members prior, during, and after all travel experiences.
- Assist members during travel disruptions and offer timely solutions.
- Maintain a positive, professional, solutions-focused approach.
- Be proactive to assist customers on the phone & in branch.
- Promote AAA Club products and services using a member-first consultative approach.
- Sell AAA memberships to meet or exceed goals.
- Manage membership leads in Salesforce with accurate documentation.
- Be on the phone queue to answer overflow membership calls.
Requirements
- Equivalent experience will be considered in lieu of degree.
- Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
- Familiarity with AAA products, membership structure, and Club service offerings.
- Strong sales skills with the ability to meet or exceed travel revenue and membership goals.
- Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data.
- Excellent verbal and written communication skills with the ability to build rapport quickly.
- Strong customer service skills with a focus on problem-solving and creating exceptional member experiences.
- High attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.
- Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment.
- Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence.
- Ability to navigate multiple computer systems and tools simultaneously.
- High degree of professionalism, integrity, and commitment to AAA standards.
- Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone.
- Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time.
- Must be able to lift, carry, push, pull a maximum of 30 lbs.
Skills
- Salesforce CRM
- Travel Planning
- Customer Service
- Communication
- Problem-Solving
- Attention to Detail
- Multitasking
Location
- WNY
- CNY
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $43,888 base rate + $6,000 - $9,000+ of commission opportunity (based on performance) in 1st year
- Typical First Year On-Track Earnings (OTE) For Performing Advisors: $50,000 - $55,000 /year
Benefits
- Medical, Dental, Life and AD&D Insurance
- Flexible work schedules
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Short-term & Long-term disability
- Paid time off
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Paid Volunteer Time Off
About the Company
- AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area.