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About the Role
The Senior Account Manager will support client relationships and day-to-day delivery for healthcare and life sciences accounts in the UK. This role partners with Strategy, Creative, Medical, Project Management, and Production teams to ensure clarity, accuracy, and strong client service in project execution.
Responsibilities
- Manage day-to-day client communications, status meetings, actions, and follow-ups.
- Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams.
- Support scopes, estimates, timelines, budgets, and change requests.
- Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation.
- Track project risks, feedback, approvals, and regulatory review requirements.
Requirements
- 5+ years of client service experience in an advertising/marketing agency with ownership of day-to-day client relationships.
- 2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes.
- Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables.
- Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation.
- Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes.
- Experience supporting budgets, timelines, resource needs, and change requests on agency projects.
- Comfort and enthusiasm for using AI as a regular part of how work gets done.
- Experience supporting UK, EMEA, or multi-market healthcare accounts with regional and local stakeholder coordination.
- Experience working with Veeva, Zinc, PromoMats, or comparable pharmaceutical review platforms.
- Experience contributing to account planning, organic growth opportunities, or scope development.
- Ability to build trusted working relationships with clients and internal teams through proactive communication, problem-solving, and accountability.
Skills
- Client Service
- Project Delivery
- Client Communications
- Cross-functional Coordination
- Scope Management
- Estimate Management
- Timeline Management
- Budget Management
- Change Request Management
- Client Reporting
- Risk Tracking
- Feedback Management
- Approval Tracking
- Regulatory Review
- AI Utilization
- Stakeholder Coordination
- Account Planning
- Organic Growth
- Scope Development
- Proactive Communication
- Problem-Solving
- Accountability
Location
- UK
Work Type
- Full-time
Experience Level
- Senior
- 5+ years
- 2+ years
About the Company
- The Klick Group comprises Klick Health, Klick Media Group, Klick Applied Sciences, Klick Consulting, and Klick Ventures, an ecosystem dedicated to realizing the full potential of people and clients in life sciences.
- Founded in 1997, Klick has offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore.
- Klick is consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work.
- Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact.
Equal Opportunity
- Klick is consciously creating a culture where everyone can thrive and grow in their careers.
- We believe that our best work comes from our diverse backgrounds, perspectives, and skills.
- We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
- We're also committed to developing an inclusive, barrier-free recruitment process and work environment.
- Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.