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About the Role
Blackbird is seeking a Product Manager to lead its payments and loyalty platform. This role involves influencing product experiences for both restaurants and diners, offering high ownership in a fast-paced environment. You will work at the intersection of consumer experience, loyalty, payments, and restaurant operations, ideal for those who thrive in ambiguity and focus on user needs.
Responsibilities
- Own the roadmap for critical portions of the Blackbird platform and product experience end-to-end, from strategy and prioritization through execution and launch
- Define and drive the product vision for features that balance speed, quality, and scale across both our restaurant-facing and consumer-facing experiences
- Partner closely with engineering, design, marketing, sales, and operations to ship high-quality product at a pace that keeps us ahead of the market
- Deeply understand our users, including restaurant operators, servers, and diners, through research, data analysis, and time spent in the field
- Translate complex operational and technical constraints into elegant, user-centered product solutions
- Develop strategies to create product leverage through AI tools
- Set clear goals and metrics for your product areas, track progress rigorously, and use data to inform iteration
- Identify and untangle systemic problems across payments flows, loyalty mechanics, and restaurant integrations - then build and launch the solutions
- Represent the voice of the customer in every cross-functional conversation and continuously elevate the bar for user experience
Requirements
- 4+ years of product management experience, ideally with a track record in consumer experiences, payments, fintech, or marketplace platforms
- Demonstrated ability to ship impactful product in a fast-moving environment without sacrificing quality or long-term scalability
- High ownership mentality with the grit to push through hard problems and the judgment to know when to cut scope and when to hold the line
- Strong user empathy - you talk to customers regularly and let real insight drive your decisions
- Exceptional cross-functional collaborator who can align engineering, design, marketing, and business stakeholders around a shared vision
- Analytical and structured thinker who is equally comfortable writing a PRD, digging into a funnel, or whiteboarding a system design
- Clear, compelling communicator who can influence without authority and bring people along
Skills
- Consumer experiences
- Payments
- Fintech
- Marketplace platforms
- AI tools
- Product vision
- Roadmap ownership
- User research
- Data analysis
- Cross-functional collaboration
- Communication
- Problem-solving
- Loyalty mechanics
- Restaurant integrations
Location
- New York City
Work Type
- Full-time
Experience Level
- 4+ years of product management experience
Salary/Compensations
- $170,000–$200,000 USD
Benefits
- Equity component of the overall compensation package
About the Company
- Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
- Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine.
- Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
Equal Opportunity
- Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
- Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.
- Blackbird participates in the E-Verify program.