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About the Role
The Project Manager serves as the primary customer contact for assigned clinical trials within ICON's Medical Imaging and Cardiac Safety Solutions team. This role involves managing project timelines, coordinating cross-functional activities, ensuring quality deliverables, and maintaining project documentation in compliance with regulatory requirements.
Responsibilities
- Act as the primary contact and study lead with the customer from startup through close-out of a project with minimal supervision and oversight.
- Develop and implement project plans and timelines via internal and external kick-off meetings and ensure agreement by parties involved, with minimal supervision.
- Develop presentations for Investigator Meetings and customer facing meetings and travel independently to present at these meetings when required.
- Escalate issues to management as appropriate.
- Complete revenue, forecasting and invoicing per process on-time and accurately.
- Coordinate cross-functional teams to ensure efficient processing of project requirements, with minimal support.
- Conduct routine customer teleconferences and generate and maintain accurate records and meeting minutes and agendas in accordance with regulatory guidelines.
- Update budgets and contracts and gain management approvals for Change Requests.
- Generate and maintain Patient and Site Tracking Reports via MS Excel and study databases and provide updates to customers on a regular basis.
- Coordinate with internal teams to query sites to submit incoming data and resolve data issues.
- Travel with Business Development for customer meetings, as requested.
- Present internally and externally on project portfolio.
- Identify potential risks to projects and implement processes and tactics to proactively mitigate.
- Compliance with internal SOPs and WIs.
- Participate in developing and updating internal documents and guides (e.g. training materials, SOPs, etc.).
- Participate, as requested by Regulatory Affairs, in customer audits.
- Provide oversight of Site Management and Reader Management activities for assigned projects.
- Meet or exceed internal Project Management metrics.
- Travel possibly required up to 20% of the time.
Requirements
- Minimum of three years in a customer-focused role.
- Minimum of one year working in a project management role within the clinical trial industry.
- Advanced English fluency required for business communication.
- Previous work history in English as primary language required.
- Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Skills
- Project management principles
- Customer communication
- Project timeline development
- Cross-functional coordination
- Project documentation
- SOP compliance
- Regulatory requirements
- Revenue forecasting
- Budget management
- Contract management
- MS Excel
- Study databases
- Risk mitigation
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Minimum three years in a customer-focused role
- Minimum one year in project management within the clinical trial industry
Education Level
- Minimum Bachelor’s Degree (preference in Life Sciences or similar) or equivalent education/work experience
Benefits
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
About the Company
- ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
- As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Equal Opportunity
- ICON is an equal opportunity employer.
- We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
- If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.