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About the Role
Oversee the daily operations at the St Thomas facility, managing budgets, personnel, wash quality, guest service, and team leadership. This role requires a strong leader to foster a positive team environment, drive results, and ensure adherence to company policies.
Responsibilities
- Drive profitability by increasing sales and managing expenses.
- Ensure efficient daily operations, maintaining a safe, clean, and secure facility.
- Oversee wash quality and implement procedures for customer satisfaction.
- Champion exceptional guest service, train team members, and resolve customer complaints.
- Mentor shift leaders and team members, conducting regular performance reviews and addressing disciplinary issues.
- Oversee personnel paperwork, collaborating with leadership on hiring and onboarding.
- Create and manage work schedules to ensure appropriate staffing levels.
- Identify and respond to mechanical, electrical, plumbing, chemical, POS, and facility issues.
- Respond to equipment failures, emergencies, security concerns, and safety issues.
- Investigate claims, review footage, document incidents, communicate with guests, and coordinate repairs.
- Coordinate outside repairs and services, source parts, and ensure operational resources.
- Track invoices, record costs, and manage detergent and equipment inventory.
- Perform all POS and computer-related system tasks.
- Ensure consistent adherence to company policies and procedures.
Requirements
- At least two years of previous management experience.
- Customer-facing car wash/retail/hospitality experience preferred.
- Excellent verbal/written communication skills.
- Excellent analytical/problem-solving skills.
- Ability to lead, motivate, and develop teams.
- Basic human resources knowledge (hiring, onboarding, employment management).
- Strong understanding of operational principles.
- Ability to analyze data and drive business performance.
- Strong financial management skills (budgeting and P&L management).
- Exceptional customer service skills.
- Track record for exceeding expectations.
- Experience in building a customer-centric culture preferred.
- POS system proficiency.
- Ability to learn new technologies quickly.
- Strong organizational and time-management skills.
- Ability to manage multiple tasks, prioritize, and meet deadlines.
- Must have a valid passport.
- Able to travel to the United States.
Skills
- Financial management
- Operational excellence
- Guest service
- Team leadership
- Human resources
- Scheduling
- Staffing
- Equipment operations
- Emergency response
- Claims investigation
- Vendor coordination
- Inventory management
- Technology proficiency
- Policy adherence
- Communication
- Analytical skills
- Problem-solving
- Coaching
- Delegation
- Performance management
- Customer service
Location
- St Thomas
Work Type
- Full-Time
- On Site
Experience Level
- Management experience
Education Level
- High School Diploma/equivalent required
- Post-secondary education preferred
Benefits
- Competitive wages
- Benefits
- Opportunities for career advancement
About the Company
- OpenShine Holdings Ltd. operates several Tommy's Express Car Wash franchises in Southwest Ontario.
- We are a growing company with a team-oriented culture and a commitment to providing world-class customer service.
- At Tommy's Express, we are not just washing cars; we are creating an experience.
- Our facilities are designed with cutting-edge technology and a focus on providing exceptional customer service.
Equal Opportunity
- We are an equal opportunity employer that embraces diversity.
- We stand behind the growth of our associates to help them achieve their vision and goals.