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About the Role

Corpay is seeking an Enterprise Associate to support Account Managers within the Cross Border line of business. This role is crucial for managing strategic accounts, facilitating payments, and ensuring long-term client retention through proactive relationship management. You will collaborate with various internal departments to ensure timely and accurate payment delivery.

Responsibilities

Support Account Managers in managing strategic accounts and client relationships.
Facilitate online setups, updates, training, implementation, and integration for clients.
Ensure accurate and timely payment processing.
Build strong internal relationships with Operations and other departments.
Analyze requests and provide information to resolve client needs.
Set up clients online and support them on the Corpay Cross-Border platform.
Obtain and evaluate relevant information, adhering to Best Practices.
Communicate and coordinate with internal departments to provide prompt client responses.
Resolve queries and payment investigations in a timely manner.
Perform customer verifications and ensure compliance with 'knowing your customer' principles.
Communicate clearly, both written and verbally.
Process payments accurately and suggest process improvements.
Provide professional service and manage internal obstacles discreetly.
Work quickly to resolve customer issues.
Monitor Payment queues within internal systems.
Provide feedback to management on customer experiences and preferences.
Collaborate with internal sales, trading, and support teams to satisfy customers and drive sales.
Seek additional synergies as appropriate.

Requirements

2-5 years of successful customer service experience.
Experience providing support for pre and post-release transactions, capturing information, and reconciling data.
Payment handling experience is an asset.
Client relationship management experience is ideal.
IT literate with the ability to learn new systems and troubleshoot.
Unquestionable integrity.
Organized and disciplined.
Ability to handle multiple priorities and time-sensitive queries with ownership until resolution.
Bilingualism (English & French) and/or additional language is a definite asset.

Skills

Relationship-building
Internal Stakeholding
Liaising with Operations and other departments
Efficiency
Detail-oriented
Organization
Analysis
Online setup and support
Best Practices adherence
Communication (written and verbal)
Payment processing
Process improvement suggestion
Customer service
Problem-solving
Monitoring payment queues
Feedback provision
Collaboration
Synergy seeking
IT literacy
Troubleshooting
Passion for customers and service
Professionalism
Self-motivation
Urgency
Planning
Execution
Time management

Location

Toronto

Work Type

Onsite

Experience Level

2-5 years

Salary/Compensations

$55,000 – $60,000 CAD

Benefits

Comprehensive Benefits Package including Medical, Dental, Vision and Paramedical benefits from day one
Optional company match RRSP program
Virtual fitness classes
Time-off including major holidays, vacation, sick, personal, & volunteer time
Discounted gym membership rate
Philanthropic support
Company-wide contests and prizes

About the Company

Corpay is a global technology organization leading the future of commercial payments.
We drive innovation to create new and better ways to pay.
Our specialized payment solutions help businesses control, simplify, and secure payments for fuel, general payables, toll, and lodging expenses.
Millions of users in over 80 countries utilize our solutions.
We are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
Diversity, equity, and inclusion strengthen our teams, drive innovation, and support our global success.

Equal Opportunity

Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
Reasonable accommodation during the application or interview process is available upon request to Human Resources.