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About the Role

As a Field Service Specialist, you will play a crucial role in ensuring our customers receive first-class service. Your reliable on-site work will guarantee optimal performance of our technical solutions and prompt, professional, and solution-oriented handling of customer inquiries. You will support the service and installation department in completing projects on time, ensuring high customer satisfaction and long-term customer loyalty.

Responsibilities

Service-oriented installation, configuration, testing, and troubleshooting of the Sensormatic solution portfolio to ensure high system availability and customer satisfaction.
Performing service and maintenance work, as well as minor contract services, directly at the customer's site to ensure smooth operation.
Prompt, professional, and solution-oriented handling of customer inquiries and complaints to build trust and document services rendered.
Identifying areas for improvement and recommending suitable product optimizations to enhance customer value.
Actively engaging in further training on our product lines to provide competent advice and support to customers.
Advising customers on risks, technical requirements, and optimal solutions.
Strengthening customer satisfaction.
Engaged and cooperative collaboration with internal teams and external contacts to enable customer-friendly solutions.
Reading and interpreting technical documents such as blueprints, diagrams, circuit diagrams, and specifications to optimally fulfill customer requirements.
Creating clear and understandable customer reports and conducting system acceptance tests for transparency.

Requirements

Completed technical training (e.g., electronics technician, IT system technician, mechatronics technician, or equivalent).
Experience in installation, service, or technical field service.
Proficient in reading and interpreting technical drawings and circuit diagrams.
High customer orientation and strong communication skills.
Independent, structured way of working and ability to manage multiple tasks concurrently.
Willingness to travel and participate in on-call duty.
Valid driver's license Class B.

Skills

Technical troubleshooting
Customer service
Technical documentation
Product knowledge
Communication

Location

Field Service

Work Type

Full-time
Field Service

Experience Level

Experienced

Education Level

Technical degree or equivalent

Benefits

Motivated team with mutual support
Structured onboarding and comprehensive training
Short decision-making processes
Excellent opportunities for personal and professional development
Flexible working models
30 days of vacation
Attractive company car policy (also for private use)
Exclusive discounts with numerous partners (fitness, fashion, travel, etc.)
Extensive training library with specialized courses

About the Company

We are a company dedicated to providing excellent service to our customers.