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About the Role
As the Consumer Relations Representative, you will offer seamless customer service to our customers across our brands: HOKA, UGG Teva. We’re looking for friendly and courteous team members to act as advocates for our brands when communicating to our consumers via telephone, email, web chat and social media. This is a multi-lingual role requiring written and oral fluency in Italian and English.
Responsibilities
- Provide excellent, proactive customer service at all customer contact points, offering a seamless communication via telephone, email, web chat and social media
- Act as a country specialist for your market to advise on current trends and local knowledge
- Collaborate closely with Customer Resolution team to ensure order fulfilment
- Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience
- Get involved with consumer experience projects with the wider business
- Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting your colleagues
Requirements
- Previous experience in a Customer Service role is a plus
- An interest in the fashion/apparel industry and our brands
- Availability to start in late September / early October
- Written and oral fluency in Italian and English is essential for this role
Skills
- Written and oral fluency in Italian
- Written and oral fluency in English
- Customer service
- Communication
- Collaboration
- Problem solving
Location
- Remote
- Hybrid
Work Type
- 6 months FTC
- Full-time
- Hybrid
- Flexible Working Environment
Experience Level
- Entry Level
Benefits
- 27 Days Holidays per annum + Bank Holidays
- Half day Fridays
- Extras, discounts, perks & volunteering opportunities
- Generous discounts
- Community-based programs
- Growth and Development opportunities
- Global Mentorship Program
About the Company
- At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Equal Opportunity
- Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.