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About the Role
This role focuses on delivering an exceptional client experience and providing outstanding hospitality within a luxury retail environment. You will be instrumental in creating lasting memories for clients by anticipating their needs and ensuring a personalized and refined experience.
Responsibilities
- Deliver an exceptional welcome and outstanding hospitality to every client.
- Anticipate guest needs for a personalized and refined experience.
- Utilize brand heritage and storytelling to enhance the client experience.
- Offer hospitality services with attention to detail.
- Assist Sales Associates during sales presentations.
- Assist in organizing and executing in-boutique client events.
- Deliver a unique watchmaking experience in the Atelier d’Antoine.
- Oversee boutique traffic, manage appointments, and walk-ins.
- Prepare client appointments and coordinate with Sales Associates.
- Maintain accurate client records and assist with CRM data input.
- Handle telephone and email inquiries professionally.
- Ensure boutique environment meets Maison standards.
- Manage hospitality offer and supplies.
- Assist with organization and tracking of client experience tools.
- Partner with the boutique team to manage product movement.
- Assist with daily inventory counts and opening/closing procedures.
- Partner with management and sales team to improve client satisfaction and loyalty.
- Develop knowledge of Jaeger-LeCoultre heritage and values.
- Understand and comply with security and operational procedures.
- Gather industry insights and news.
Requirements
- Previous experience in the hospitality industry.
- Luxury retail experience is a plus.
- Excellent computer skills (Microsoft Office).
- SAP knowledge is a plus.
- Additional language skills are a plus.
- Excellent interpersonal and communication skills.
- Strong understanding of Customer Service needs.
- Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision.
- Self-starter with team-player approach.
- Collaborative approach with the ability to foster team spirit with a “can do” attitude.
- Must be available to work retail hours including weekends.
Skills
- Hospitality
- Luxury Retail
- Microsoft Office
- SAP
- Interpersonal Skills
- Communication Skills
- Customer Service
- Attention to Detail
- Multitasking
- Teamwork
Location
- In-boutique
Work Type
- Full-time
- Retail Hours
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $23 - $25 hourly
Benefits
- Customized training program
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Flexible spending accounts
- Employee assistance program
- Life insurance
- Disability benefits
- 401(k) with employer match
- Wellness reimbursement benefit
- Paid time off
- Volunteer time off days
About the Company
- Since 1833, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms.
- Known as the Watchmaker of Watchmakers, the Manufacture has created more than 1,300 different calibres and holds over 400 patents.
- The Manufacture brings together 180 skills under one roof to create fine timepieces blending technical ingenuity with aesthetic beauty.
- Richemont offers a generous compensation and benefits package.
- Richemont is committed to managing its environmental footprint and creating a positive impact on society.
Equal Opportunity
- Only candidates selected for further consideration will be contacted.