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About the Role
Anthropic is building the Applied AI team to help organizations adopt Claude safely and effectively. Forward Deployed Engineers will embed with customers to ship production AI applications. As the first FDE Manager, you will build and scale this team, setting technical and operational standards, and creating repeatable playbooks. This player-coach role requires leadership, technical oversight, and cross-functional partnership to shape customer engagements and influence product direction.
Responsibilities
- Hire, develop, and retain a world-class team of Forward Deployed Engineers.
- Conduct regular 1:1s, provide technical mentorship, and invest in career growth.
- Create an environment where FDEs do the best work of their careers.
- Staff and oversee customer engagements, balancing customer needs, team development, and business priorities.
- Collaborate with account teams and Engagement Managers during pre-sales to qualify engagements and scope work.
- Review technical architectures and code to ensure high-quality, production-ready solutions.
- Lead technical discovery sessions, prototype solutions, and debug complex issues.
- Build repeatable playbooks, starter repositories, and an internal knowledge base.
- Define team OKRs tied to customer success and product adoption.
- Create operational cadences for team alignment.
- Partner with Product and Engineering to translate field insights into product improvements.
- Serve as the voice of the customer in internal planning.
- Travel to customer sites as needed (25-50%).
Requirements
- 10+ years of experience in software engineering, solutions architecture, or a technical customer-facing role.
- 2+ years of people management experience in a services/post-sales/FDE organization.
- Track record of hiring, developing, and retaining strong engineers.
- Experience building organizations from 0->1.
- Experience working directly with enterprise customers on technical implementations.
- Comfort navigating complex organizational dynamics.
- Executive presence with the ability to engage in strategic conversations and hands-on debugging.
- Strong written and verbal communication skills.
- Ability to translate technical complexity into clear narratives.
- Genuine excitement about building something new and defining team standards.
Skills
- Software Engineering
- Solutions Architecture
- Technical Customer-Facing Roles
- Forward Deployed Engineering
- Consulting
- People Management
- Technical Mentorship
- Customer Engagement Oversight
- Technical Architecture Review
- Code Review
- Technical Discovery
- Prototyping
- Debugging
- Playbook Development
- Knowledge Base Creation
- OKRs Definition
- Operational Cadences
- Cross-functional Partnership
- Communication Skills
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- 10+ years of experience
- 2+ years of people management experience
Education Level
- Bachelor’s degree or equivalent combination of education, training, and/or experience
Salary/Compensations
- £1—£1 GBP
Benefits
- Competitive compensation
- Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
- Lovely office space
About the Company
- Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
- The team is a quickly growing group of researchers, engineers, policy experts, and business leaders.
- Anthropic believes that high-impact AI research is big science, focusing on large-scale research efforts.
- The company values impact and advancing long-term goals of steerable, trustworthy AI.
- AI research is viewed as an empirical science.
- The company is a public benefit corporation headquartered in San Francisco.
Equal Opportunity
- We encourage you to apply even if you do not believe you meet every single qualification.
- We think AI systems like the ones we're building have enormous social and ethical implications, making representation even more important.
- We strive to include a range of diverse perspectives on our team.