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About the Role

As a FinCrime Operations Team Lead, you will develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists. Your primary purpose is to ensure the effective mitigation of financial crime risks associated with Wise's customers, while maintaining a strong focus on operational efficiency, regulatory compliance, and a customer-centric approach. You will foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention.

Responsibilities

Lead by example, driving a customer-focused mindset across your team and the wider fincrime organization.
Foster a high-performance, results-driven culture defined by strong ownership and accountability.
Build and nurture high-performing teams that value knowledge sharing, continuous learning, and adaptability.
Demonstrate strong capabilities in timely conflict resolution and foster open communication.
Guide effective mediation to ensure a positive working environment.
Unify the team behind shared goals and wider FinCrime/servicing strategies, and drive collective actions.
Coach and develop a strong team of FinCrime Operations Analysts or Specialists, providing tailored guidance.
Take swift, decisive action to manage performance issues effectively, ensuring sustained excellence and growth.
Provide regular, constructive, and actionable feedback to direct reports.
Coach and mentor team members to support their growth, develop their skills, and help them reach their full potential.
Design and manage performance or development plans in identified areas.
Conduct career map check-ins and make recommendations for demotions, promotions, salary raises, and other role-related decisions.
Oversee the daily operations of the team, ensuring adherence to relevant regulations and internal policies and processes.
Identify and propose opportunities for process and tooling improvements.
Collaborate with central functions and other operational teams to increase operational efficiency or ensure effective cross-team collaboration.
Provide guidance and support on complex, high-risk cases and escalations.
Manage timely administrative tasks including scheduling, training, hiring, interviewing, and organizing team activities.
Measure team and individual KPIs and ensure performance targets and quality standards are consistently met.
Maintain focus on customer experience and adherence to internal guidelines.
Drive high-quality results for both the team and individuals, continuously enhancing overall quality outcomes.
Conduct timely quality reviews, ensuring high decision accuracy and effectively communicating the importance of quality assurance.
Conduct regular and impactful one-on-one coaching sessions, providing clear and actionable feedback.
Ensure tasks are managed timely and aligned with the team’s goals.
Run team meetings to keep the team updated, share best practices, and enhance team spirit.
Address underperformance promptly through coaching and setting SMART goals, ensuring all interventions are well-documented.
Understand and articulate how to move key metrics at team and individual level through efficient performance and task management.
Act as a subject matter expert in financial crime areas, maintaining sufficient expertise to train, develop, and coach the team.
Maintain a comprehensive understanding of regulatory obligations, internal policies, domain-specific processes, and best practices.
Apply a risk-based approach to deterring and preventing money laundering and financial crime.
Perform and support deep dives, understand root causes of problematic cases, and propose solutions to senior leadership.
Assist senior leadership with reviews and developing processes, task management, and other operational areas.
Escalate tooling or processing incidents, high-risk customer issues, control weaknesses, or other material problems to direct leadership in a timely and informative manner.
Be accountable for driving direct team's performance outcomes, ensuring key performance indicators (KPIs) are consistently met and enhanced.
Possess strong knowledge of team processes and tooling, leveraging data to support initiative execution.
Take full ownership of team's results, setting targets for improvement, and providing insights to stakeholders.
Set and progress towards goals, adeptly identifying and resolving blockers or issues to optimize output and results.
Collaborate closely with stakeholders ensuring clear communication and coordination of actions.
Ensure initiatives and reports are well documented and communicate to a wider audience in a timely manner.
Communicate confidently with difficult stakeholders on varied operational or domain-related topics.
Proactively work on improving cross-team communication and collaboration, acting as the liaison between different layers of the organization and your own team.
Employ impactful and inspiring communication skills, unifying individuals behind shared goals.
Leverage strong presentation skills to convey vision and progress.
Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach.
Actively participate in meetings, trainings, workshops, and internal events to support broader team and company objectives.

Requirements

Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications.
At least 1-2 years of leading small to medium sized teams, preferably in operations.
Good understanding of the regulatory framework surrounding KYC/AML/Fraud/Risk and financial crime prevention.
Familiarity with money laundering methods and other financial crime trends.
Ability to build and maintain an environment where your team is incentivized to make decisions and apply a risk-based approach.
Ability to guide the team on the right course or course-correct swiftly when necessary.
Punctual, independent, proactive and willing to get things done.
Strong operational management and tactical decision-making skills.
Ability to work with tight deadlines under pressure whilst maintaining a high level of quality and competency.
Excellent communication and interpersonal skills.
Strong organizational skills.
Great time management.
Ability to work in a fast-paced and high-pressure environment.
Ability to multi-task and take responsibility in challenging situations.
Capable of identifying gaps in policies and processes and providing detailed feedback.
A strong process-oriented and efficiency-driven mindset.
Proven track record of taking individual ownership and responsibilities.
Proven track record of being a great team-player.
Ability to deliver constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement.
Ability to analyze and move of team’s metrics.

Skills

KYC/AML/Fraud/Screening
Financial crime prevention
People leadership
Operational expertise
Process refinement
Customer impact prioritization
Risk management
Regulatory compliance
Data analysis
Stakeholder management
Communication
Team management
Performance management
Conflict resolution
Mediation
Coaching
Mentoring
Process improvement
Tooling improvement
Quality assurance
Risk-based approach
Issue escalation
Performance metrics analysis
Analytics tools (looker, superset, or similar)

Location

Work Type

Hybrid

Experience Level

1-2 years of leading small to medium sized teams

Education Level

Bachelor’s degree in Finance, Business Administration, Law, or related field
ICA, CAMS, or equivalent certification (KYC/EDD/AML/Fraud/Screening/Risk focused)

Salary/Compensations

USD 100000 - USD 130000

Benefits

Click here to see the benefits we offer

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Wise is on a mission to make people's and businesses' lives easier and save them money when sending money internationally, spending abroad, or making and receiving international payments.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

Equal Opportunity

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.