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About the Role

This is a seasonal position through mid-November, offering an exciting opportunity to work in a beautiful resort environment while gaining valuable hospitality experience. The Host / Hostess safely and efficiently provides excellent customer service with a smile, ensuring guests feel good about their dining experience and become loyal customers.

Responsibilities

• Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant.
• Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism.
• Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences.
• Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed.
• Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff.
• Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests.
• Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods.
• Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience.
• Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution.
• Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed.

Requirements

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred, but not required.

Skills

• Provide high level customer service
• Communicate effectively with guests and team members
• Follow instructions
• Ability to learn quickly
• Pay attention to detail
• Maintain composure when working under pressure
• Demonstrates very good phone skills

Location

• Schroon Lake

Work Type

• Seasonal
• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

Salary/Compensations

• $18.50 per hour

Benefits

• Employee Assistance Program (EAP)
• Sober support network
• Recovery-friendly workplace
• Exclusive hotel travel discounts

About the Company

• At The Lodge at Schroon Lake, we create a fun, supportive environment where growth never stops, and success is celebrated together.
• Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.
• At The Lodge at Schroon Lake, we believe in supporting our employees both in and out of the workplace.
• We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive.
• Our core values guide everything we do, from how we interact with each other to how we serve our guests and community.
• Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Equal Opportunity

• The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.