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About the Role

The Manager of IS Support oversees the day-to-day operations of the IS department, leading a team of support technicians to ensure seamless technology operations across the organization. This role bridges technical execution and business strategy by managing help desk workflows and collaborating with leadership on new technology acquisitions. The ideal candidate pairs deep technical expertise with strong leadership skills to deliver reliable and user-friendly IS services.

Responsibilities

Oversees the day-to-day operations of the IS department.
Leads a team of support technicians to ensure seamless technology operations.
Manages help desk workflows.
Collaborates with leadership on new technology acquisitions.
Coaches, trains, and motivates technical staff.
Ensures daily office coverage.
Translates complex technical changes into clear updates for non-technical departments.
Works effectively with department managers and the Director of IS.
Maintains the strictest confidentiality regarding sensitive company and employee data.

Requirements

Deep understanding of server administration, PC hardware, operating systems (Windows/Mac/Linux), peripherals, and telecommunication systems.
Hands-on experience managing Help Desk ticketing systems and optimizing SLA tracking and documentation.
Familiarity with system conversions, software deployments, and data migration workflows.
Ability to coach, train, and motivate technical staff.
Exceptional verbal and written communication skills.
Strong interpersonal skills.
Absolute integrity and ability to maintain the strictest confidentiality.

Skills

Server administration
PC hardware
Operating systems (Windows/Mac/Linux)
Peripherals
Telecommunication systems
Help Desk ticketing systems
SLA tracking
Documentation
System conversions
Software deployments
Data migration
Leadership
Coaching
Training
Motivation
Communication
Collaboration
Interpersonal skills
Discretion
Confidentiality

Location

East Syracuse
Camillus
Auburn

Work Type

Full-time
Day hours

Experience Level

3–5+ years of experience in IS operations, infrastructure management, or systems administration preferred.

Education Level

Associate degree, Bachelor degree, technical training, or comparable experience preferred (or equivalent practical experience).

Salary/Compensations

Competitive salary
Stipends/bonuses

Benefits

Medical
Dental
Life
STD
LTD
401k/pension
Tuition reimbursement
Advanced paid time off
Holiday
Floating holidays
Convenient free parking

About the Company

Hematology Oncology Associates of CNY (HOACNY), voted one of Central New York’s Best Places to Work, provides cancer care services.
HOACNY provides cancer care services, Monday through Friday, day hours at three convenient locations in East Syracuse, Camillus and Auburn.

Equal Opportunity

Hematology Oncology Associates of CNY is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
HOA is also committed to compliance with all fair employment practices regarding citizenship and immigration status.