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About the Role

This position will run design programs independently, read customer specifications, read terms and conditions, provide support for service and equipment in the field, and will fill out O & D. Key results areas include coordinating production with problem solving and prevention, resource management, output management and reporting, continuous improvement, equipment and process maintenance, and professional development.

Responsibilities

Take direction from senior engineer, supervisor, and/or manager.
Initiate interdepartmental communication.
Engage in product requirements definition and reviews.
Handle calls from customers and provide a professional customer interface.
Participate as reviewer in the design review process.
Identify, review, and develop product improvements.
Identify, review and implement process improvements.
Play an active role in product design/development including review of technical details, design for manufacture, and design for test.
Take part in sales proposal, service, or project process.
Work in a team environment with operations, estimators, designers, drafters, and/or sales representatives.
Develop skills to explain to customers how Graham equipment works and how to troubleshoot.
Demonstrate initiative, positive attitude, and enthusiasm for the job.
Follow up with supervisor on professional development goals and opportunities.
Take an interest and express a desire to grow with the company.

Requirements

Must be willing to work overtime as required.
International travel may be required.
Travel up to 10% of working time.
Must be able to work in the U.S without sponsorship.
Ability to obtain US government security clearance is desired.
While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend.
Required to speak and communicate clearly with others.
While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure.
This job primarily operates in a clerical office setting.
This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise as well.

Skills

Proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software.
Ability and willingness to abide by set policies and/or safety programs established by GHM, our clients, and/or regulatory agencies.
Strong written and verbal communication skills.
Strong organization and time management skills.
High attention to detail.
Ability to successfully plan and implement objectives within established timelines and work schedules.
Ability to analyze problems and develop effective solutions.
Demonstrate behavior consistent with company values.
Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture.
Exhibits polite and professional communication via phone, e-mail and mail.
Maintain strict confidentiality regarding company matters.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Maintain a collaborative relationship with internal and external stakeholders.
Demonstrates recognition of organization’s requirements for the highest quality product with the most efficient utilization of labor and materials.
Consistently achieves schedule goals; displays initiative, focus, and sense of urgency; demonstrates flexibility in discharging multiple/changing priorities.
Obtains support and cooperation from others and reciprocates; demonstrates positive behaviors, displaying tact, respect, and understanding when dealing with others; proactively engages and confronts issues to achieve continual improvement.
Meets challenges with resourcefulness, generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention.
Identifies and addresses potential safety issues including product testing related hazards at customer facilities.
Ability and willingness to abide by set company policy.
Ability to apply mathematical operations to such tasks as geometric tolerances and drawing interpretation.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrates pride in workmanship and commitment to continual quality improvement; maintains clean, organized work area; maintains accurate and timely labor reporting; makes improvement based on lessons learned; maintains strict adherence to quality system requirements.
Adheres to safety and regulatory program requirements, policies, and procedures; promptly reports safety/health concerns; utilizes personal protective equipment as required; maintains organized, clean work environment.
Strong reasoning ability required to allow assessment of a broad range of customer requirements.
Ability to successfully plan, self-direct, and implement objectives within established timelines and work schedules.

Experience Level

0 to 2 years of on the job experience with an AA technical degree.

Education Level

Bachelor’s Degree in Engineering, Mechanical or Chemical preferred

About the Company

This job description is not all inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs.

Equal Opportunity

Exempt & Professional