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About the Role

The Assistant Manager will oversee a wide variety of areas within Planet Fitness, focusing on managing front desk personnel, assisting the General Manager, and ensuring effective day-to-day front-of-house operations. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating effectively, communicating clearly, and providing superior customer service.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, and products.
• Maintain current knowledge of key competitors.
• Assist in interviewing and recruitment by completing initial phone interviews.
• Monitor inventory and review sales numbers with GM to identify opportunities.
• Communicate and uphold company standards, leading by example.
• Manage a clean, friendly, and well-maintained club.
• Ensure team members consistently execute basics in punctuality, dress code, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees.
• Oversee overnight employees.
• Coordinate disciplinary actions and terminations with management and HR.
• Cover shifts for employees when there are call-outs or vacancies.
• Assist the Club Manager with shift coverage.
• Oversee club audits to ensure cleanliness, neatness, organization, and condition.
• Mentor Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Requirements

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Hard working, enthusiastic, and energetic.
• Strong problem resolution skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
• 6 months Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere.
• 1 year Supervisor or Manager experience preferred.
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel).
• Bi-lingual preferred.
• Discuss availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

Skills

• Basic computer proficiency (Microsoft Suite)
• Basic computer, math, and communication skills
• Superior customer service skills
• Solid supervisory skills
• Diplomacy
• Listening skills
• Problem resolution skills

Location

• East Greenbush, NY

Work Type

• Full Time

Experience Level

• 6 months Supervisor or Manager experience
• 1 year Supervisor or Manager experience preferred

Education Level

• 2 Year Degree
• High School Diploma Or Equivalent
• Associates degree preferred

Salary/Compensations

• $19.05 - $19.05 Hourly

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

About the Company

• Planet Fitness is a private equity backed fitness retailer.

Equal Opportunity

• Planet Fitness is an Equal Opportunity Employer.