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About the Role

This position will lead the NYC Community Interpreter Bank (CIB), a program designed to enhance language access and increase the supply of trained, vetted interpreters for Limited English Proficiency (LEP) New Yorkers. The role requires a strong project manager passionate about language justice and community service.

Responsibilities

• Develop and implement a strategic plan for the NYC CIB with clear and achievable goals, ensuring alignment with the organization's mission.
• Oversee the daily operations of the NYC CIB, including recruitment, training, dispatch, and supervision of interpreters.
• Manage two Program Associates to support daily operations, including the CIB training program, dispatch system, and databases.
• Collaborate with partner organizations, government agencies, and community groups to identify and address language access needs.
• Monitor and evaluate program effectiveness, making adjustments to improve service delivery.
• Monitor the CIB's project budget with support from the Finance department.
• Ensure compliance with all relevant laws concerning language access, regulations, and standards for interpreter services.
• Prepare quarterly reports on program performance with the Development Team.
• Design and deliver educational components to support member engagement with the Membership and Capacity Building team.
• Establish and maintain relations with community organizations, government agencies, and other stakeholders.
• Represent the NYC Community Interpreter Bank at public events, meetings, and conferences.
• Supervise, develop, and manage the performance of the two Program Associates, setting clear expectations and holding work to a consistent standard.
• Perform other duties and special projects as assigned.
• Occasionally move or carry materials weighing 50 pounds or less.

Requirements

• 2-4 years of experience in program management, preferably in a nonprofit or community-based setting.
• Proven experience in managing interpreter services or similar programs.
• Excellent project management, organizational, and communications skills.
• Strong knowledge of language access laws, policies, and issues, and advocacy for language justice is required.
• Ability to work collaboratively with diverse communities and stakeholders with excellent cultural competency.
• Proficiency with Salesforce, Google Workspace, Asana, or other project management and CRM software.
• Commitment to the mission of the New York Immigration Coalition.
• Must be legally authorized to work in the United States for any employer.

Skills

• Project management
• Organizational skills
• Communications skills
• Language access laws and policies
• Advocacy for language justice
• Cultural competency
• Salesforce
• Google Workspace
• Asana
• Project management software
• CRM software
• Proficiency in multiple languages (plus)

Location

• New York City

Work Type

• Temporary
• Full-Time
• 4 days in office/1 day remote

Experience Level

• 2-4 years

Salary/Compensations

• $81,000

Benefits

• Full benefit plan
• Unlimited vacation time
• Paid sick leave
• Pretax benefits

About the Company

• The New York Immigration Coalition (NYIC) is an umbrella policy and advocacy organization for nearly 200 groups in New York State.
• We envision a New York state that is stronger because all people are welcome, treated fairly, and given the chance to pursue their dreams.
• Our mission is to unite immigrants, members, & allies so all New Yorkers can thrive.
• We represent the collective interests of New York's diverse immigrant communities and organizations and devise solutions to advance them.
• We advocate for laws, policies, and programs that lead to justice and opportunity for all immigrant groups.
• We build the power of immigrants and the organizations that serve them to ensure their sustainability, to improve people's lives, and to strengthen our state.
• Organizational values: Inclusive & Representative; Fair & Just; Accountable & Trusted.

Equal Opportunity

• All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, immigration status or citizenship, sex, age, disability or marital status.