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About the Role

A Shift Supervisor oversees daily activities and staff performance, maximizing customer satisfaction, ensuring exhibits operate correctly, and handling guest inquiries.

Responsibilities

• Manage 7-10 daily museum staff
• Assign daily staffing positions to meet operational needs and ensure proper coverage
• Ensure daily operational goals are met
• Train and integrate new hires
• Monitor staff and guest satisfaction by being present on the museum floor during operations
• Provide guidance and feedback to employees
• Ensure museum rules, processes, and procedures are followed by employees and guests
• Mediate and resolve conflicts between employees
• Provide first contact customer service to visitors, answering questions and solving refund and discount inquiries
• Maintain museum cleanliness during operating hours

Requirements

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales or similar customer-facing role
• Proven work experience as a team lead for at least 5 employees
• Merchandise, inventory, and sales knowledge preferred
• Ability to be resourceful and proactive when issues arise
• Excellent organizational and administrative skills
• Ability to work under pressure
• Time-management skills, with the ability to prioritize tasks
• Proficiency in English Language

Location

• Museum of Illusions London, United Kingdom

Work Type

• Full Time
• 40 hours/week

Experience Level

• Team lead for at least 5 employees

About the Company

• Museum of Illusions is the world's largest and fastest-growing museum chain with over 70 locations in 29 countries.
• Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.
• Join our young and motivated team in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.

Equal Opportunity

• Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.