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About the Role

The Digital Content Specialist will create high-performing email campaigns, manage a multifaceted website, and keep a pulse on social media. This position will approximately be an eighteen-month contract.

Responsibilities

• Use various software and content management platforms to maintain and publish high-quality content on digital properties including website, social media, app, digital signage, touch screens, and intranet.
• Ensure the Member website is a consistent and reliable source for all Club information, events, and news.
• Design and deploy messaging and promotions; manage databases.
• Ensure the website follows design, development, navigation, and usability/UX best practices; troubleshoot technical issues.
• Act as primary contact for website vendors, build surveys and forms, and more.
• Provide professional and friendly customer service and technical support to Members and fellow Employees.
• Ensure all visuals reflect brand identity; participate in redesign initiatives for website and digital signage.
• Select and edit photos, video, graphics, and other media.
• Support the Communications Manager in editing and proofreading copy for website and email campaigns.
• Maintain accuracy, consistency and context; ensure all copy reflects brand identity.
• Build measurement systems into all projects and report on campaign success.
• Analyze current trends and adopt new strategies to increase views, ensure continuous improvement, and provide optimal Member experience.
• Undertake special assignments and projects.
• Perform other duties as requested.

Requirements

• University Degree or diploma in digital content, communications, or related field.
• Minimum 3–5 years’ hands-on professional experience in a related field.
• Extensive experience with content management systems and email campaign platforms.
• Basic HTML/CSS knowledge.
• Strong familiarity with web design and development principles, usability/UX and web best practices.
• Troubleshooting experience.
• Extensive experience with software such as Adobe Creative Suite (Photoshop, InDesign, Acrobat), Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Drive, Docs, Sheets, Forms), Google Analytics, and Sprout Social.
• Ability to learn new software quickly.
• Experience using social media platforms including: Instagram, Facebook, Vimeo, YouTube, LinkedIn.
• Experience creating and deploying strategic and engaging content.
• Strong understanding of individual social media platforms and evolving best practices.
• Keen eye for visual aesthetic and branding.
• Technical skills for creating and editing photography and graphics.
• Meticulous attention to detail, accuracy, and consistency.
• Organizational skills and time-management.
• Multitasking abilities.
• Process-driven and highly accountable with experience in a fast-paced, deadline-driven environment.
• Strong writing and language skills, including copy editing and proofreading.
• Curiosity and resourcefulness; ability to research, learn, and problem-solve.
• Exemplary interpersonal and customer service skills.
• Positive attitude and demonstrated success liaising with stakeholders at all levels of the organization and externally.
• Digital signage experience is an asset.
• Graphic design skills are a plus.
• Article writing skills are a plus.
• Videography skills are a plus.
• Photography skills are a plus.
• Motion graphics skills are a plus.
• Hospitality industry experience is a plus.
• Olympic-level curling skills are a plus.
• Must perform a criminal background check and a vulnerable sector search.

Skills

• Content Management Systems
• Email Campaign Platforms
• HTML/CSS
• Web Design
• Web Development
• Usability/UX
• Web Best Practices
• Troubleshooting
• Adobe Creative Suite
• Microsoft Office Suite
• Google Workspace
• Google Analytics
• Sprout Social
• Social Media Platforms (Instagram, Facebook, Vimeo, YouTube, LinkedIn)
• Content Creation
• Content Editing
• Photography Editing
• Graphic Editing
• Visual Aesthetic
• Branding
• Attention to Detail
• Accuracy
• Consistency
• Organization
• Time Management
• Multitasking
• Copy Editing
• Proofreading
• Interpersonal Skills
• Customer Service
• Problem-Solving

Location

• North Toronto

Work Type

• Full-time
• Contract

Experience Level

• 3-5 years

Education Level

• University Degree or diploma in digital content, communications, or related field

Salary/Compensations

• $54,000 to $70,000

Benefits

• Discounted memberships at GoodLife Fitness
• Preferred rates on auto and home insurance
• Vibrant Employee Events
• On-Site Culinary Experience (healthy, delicious meals daily at Employee Cafeteria)
• Complimentary Indoor Parking
• Competitive Total Rewards Package
• Comprehensive Health & Dental Benefits
• Flexible coverage options
• Health Care Spending Account (HCSA)

About the Company

• The Granite Club is Canada's premier private Members' family, athletic, recreation and social club.
• The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.
• Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.
• We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service.

Equal Opportunity

• The Granite Club is committed to providing fair and accessible employment practices. If selected for interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.