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About the Role

This is a seasonal position through mid-November, offering an exciting opportunity to work in a beautiful resort environment while gaining valuable hospitality experience.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Requirements

• Must be of legal age if serving alcohol

Skills

• Provide high-level customer service
• Communicate effectively with guests and team members
• Follow instructions
• Ability to learn quickly
• Pay attention to detail
• Maintain composure when working under pressure

Work Type

• Seasonal

Salary/Compensations

• $13.50 per hour plus gratuity

Benefits

• Employee Assistance Program (EAP)
• Sober support network
• Recovery-friendly workplace
• Hotel travel discounts

About the Company

• We’re more than just a team – we’re a community dedicated to making a difference every day.
• At The Lodge at Schroon Lake, we create a fun, supportive environment where growth never stops, and success is celebrated together.
• Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.
• We believe in supporting our employees both in and out of the workplace.
• We are a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
• We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive.
• Our core values guide everything we do, from how we interact with each other to how we serve our guests and community.
• Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Equal Opportunity

• The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.