Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Represents the face of our company to patients, ensuring daily work is completed accurately and on time. Provides support to leadership and functions as a backup to the Patient Services Supervisor. Demonstrates leadership behaviors, process excellence, and sensitivity to confidentiality and accuracy of patient information. Accountable for Patient Service Center and/or In-Office Phlebotomy activity in the territory, including opening and closing locations. Acts as a coach, mentor, instructor, and resource advisor for new employees and provides onboarding services to new clients. Serves as a point of contact for staff in the region and provides input to management. Portrays leadership capabilities and advanced customer-facing skills, including communication, problem-solving, and collaboration with various functions.

Responsibilities

Ensure daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time.
Provide the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed.
Function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence.
Be held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations.
Act as a coach, mentor, instructor, and resource advisor for new employees.
Provide effective onboarding services to new clients.
Act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager.
Handle multiple priorities in a high-volume setting.

Requirements

Deep understanding and knowledge of established practices and procedures.
Demonstrates Quest Leadership Behaviors.
Focuses on process excellence skills.
Sensitivity to confidentiality and accuracy to patient information.
Capable of handling multiple priorities in a high-volume setting.
Must be capable of handling multiple priorities in a high-volume setting.

Skills

Verbal and written communications
Problem-solving
Collaboration with multiple functions (Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics)

Location

Austin, TX

Work Type

Monday to Friday, 8:00 AM to 5:00 PM
Rotational weekends

Experience Level

PSR IV

Salary/Compensations

$28.30+ per hour

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities

About the Company

Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.