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About the Role

This opportunity goes beyond the responsibilities of a traditional reception position. You will be the face of the organisation, responsible for creating an exceptional first impression and ensuring every visitor receives a seamless, professional and welcoming experience. We are seeking someone who takes a proactive approach to client service, demonstrates strong ownership and consistently delivers service excellence that leaves a lasting impact.

Responsibilities

Take full ownership of the reception and associated front-of-house areas, ensuring they consistently meet the highest standards of presentation, organisation and professionalism.
Act as a polished and personable first point of contact for clients, senior stakeholders, visitors, occupiers and colleagues.
Create a genuinely memorable welcome, ensuring every guest feels valued, expected and exceptionally well looked after.
Meet and greet all guests and visitors with warmth, confidence and professionalism.
Manage visitor arrivals and signing-in procedures in line with security protocols and building requirements.
Provide clear, knowledgeable and professional assistance to guests, visitors, occupiers and clients.
Manage a high volume of calls efficiently, identifying requirements quickly and ensuring callers are directed appropriately.
Handle difficult, sensitive or distressed situations with composure, empathy and discretion.
Identify opportunities to improve the client and visitor experience and be proactive in resolving issues before they become problems.
Create and host a warm, polished and proactive welcome to the lobby for all visitors.

Requirements

Take genuine pride in going above and beyond to provide excellent customer service.
Understand the importance of exceptional service within a premium corporate and financial environment.
Be naturally warm, personable and engaging, while maintaining professionalism.
Have a ‘can-do’ attitude to take ownership of tasks.
Ability to work solely as well as part of a team to ensure a seamless operation.

Skills

Client service
Professionalism
Communication
Problem-solving
Attention to detail
Teamwork

Location

London
Canary Wharf
Embankment

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

About the Company

JPMorganChase is one of the world’s leading investment banks.
The role represents a prestigious St James Client.