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About the Role
Serve as a key contributor to the security, quality, and integrity of the Certified Fraud Examiner (CFE) Exam program. Monitor exam administration, investigate potential security breaches and candidate misconduct, analyze exam performance data, and implement policies to uphold industry standards. Your work will protect the credibility of the CFE credential and ensure a fair examination experience.
Responsibilities
- Act as the main liaison between the ACFE and its CFE Exam proctoring vendor.
- Respond to and investigate incidents that threaten the integrity of the CFE Exam.
- Analyze exam-related data for trends indicating suspicious activity.
- Research and address escalated exam integrity concerns.
- Conduct investigations into potential exam security breaches or instances of misconduct.
- Prepare written reports documenting exam integrity investigations, findings, and recommendations.
- Contribute to investigative activities related to potential instances of intellectual property theft involving CFE credential program materials.
- Conduct regular audits of completed exam sessions and processes to ensure compliance.
- Maintain records of security breaches, misconduct, and related incidents.
- Research certification industry standards, emerging best practices, and legal requirements to contribute to policy creation and enforcement.
- Ensure departmental manuals, guides, and resources reflect current policies and procedures.
- Deliver clear, professional, and courteous written and verbal communication.
- Serve as a backup for the Exam Administration team in handling technical issues, exam eligibility activation, appointment scheduling, rescheduling, exam results, and retakes.
- Perform other duties as requested or required.
Requirements
- 3+ years of professional experience in investigations, compliance, risk, certification/exam administration, fraud, security, or a similar role requiring analytical judgment.
- Proven skills in problem solving, analyzing data, building reports, attention to detail, presenting findings, organizing work, time management, and handling multiple tasks.
- Skilled in collaborating with internal and external resources.
- Excellent written and verbal communication skills.
- Ability to deescalate situations with a professional attitude, patience, and tact.
- Proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, and Excel).
- Proficiency in Salesforce and Salesforce reporting.
Skills
- Problem solving
- Data analysis
- Report building
- Attention to detail
- Presentation of findings
- Work organization
- Time management
- Multitasking
- Collaboration
- Written communication
- Verbal communication
- De-escalation
- Professional attitude
- Patience
- Tact
- Microsoft Office Suite
- Salesforce
- Salesforce reporting
Location
- Austin, TX
- Remote
Work Type
- Full-Time
- Primarily remote
- Hybrid
Experience Level
- 3+ years of professional experience
Education Level
- Degree in a related field a plus
- Knowledge of certification industry best practices and accreditation standards strongly preferred
- Prior security or compliance-related experience a plus
Benefits
- 100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance for employees.
- Employer contributions to dependent medical premiums.
- 401(k) Plan with company match.
- 4 weeks of PTO, increasing with tenure.
- Paid parental benefits.
- 12 paid holidays.
- Employee Success Sharing Bonus Program.
- $400 annual reimbursement for wellness or work-from-home equipment.
- Up to $5,250 per year for tuition reimbursement.
- Paid Volunteer, Bereavement, and Civic Duty Hours.
- Employee Assistance Program (EAP).
- Social and team-building events.
- Fraud Knowledge Bonus programs.
About the Company
- The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and a global leader in anti-fraud training and certification.
- For more than 35 years, the ACFE has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption.
- It takes a dedicated, experienced, and diverse team to serve more than 95,000 anti-fraud professionals around the world.
- By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.