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About the Role

Our CRM team is growing. We’re looking for a Technical CRM Specialist to join our affiliate marketing business in London. This role supports the team in delivering a customer-centric, automated experience across email, SMS, and messaging channels. You will support the CRM Technical Manager and wider CRM team, using tools such as SparkPost, Email on Acid, Adobe, Salesforce Marketing Cloud, SMS integrations, Adobe Campaign and Rebrandly. You’ll work on the end-to-end delivery of CRM initiatives that rely on data and systems, managing incoming Jira tickets, monitoring daily campaigns, supporting the wider team, maintaining data quality and compliance, managing automations and integrations, overseeing IP warm-ups, and building new HTML modules.

Responsibilities

Internal SME of CRM-related systems
Responsible for all data and compliance activities across CRM systems
Supporting the CRM team with troubleshooting, training, and complex journey builds
Managing new IP warm-ups
QA for all data-related changes and system updates
Monitoring all customer interactions
Troubleshooting automation, journey, and HTML rendering issues
Developing new HTML modules
Work on launching SMS and potentially WhatsApp within SFMC
Working cross-functionally with Analytics, Product, and Technology teams to deliver effective, timely campaigns
Developing and managing campaign audiences

Requirements

Experience with Adobe campaign or SFMC
Experience with HTML, SQL queries, and JavaScript
Technical aptitude and knowledge with JavaScript, APIs and ideally base understanding of SQL
Experience managing multiple priorities and adapting to changing requirements at short notice in a fast-paced environment
Ability to work to tight deadlines, both independently and under pressure, to deliver results for stakeholders
Commercially minded, data-literate, and highly analytical, with the ability to use raw data to generate insights and inform decisions

Skills

Adobe Campaign
SFMC
HTML
SQL queries
JavaScript
SparkPost
Email on Acid
Adobe
Salesforce Marketing Cloud
SMS integrations
Rebrandly
APIs
JSON Objects
iGaming
Marketplace environment
Email deliverability best practices
IP warm-up
Google Postmaster
SNDS
Domain configuration
SMS
WhatsApp

Location

London

Work Type

Hybrid Working (3 days in office)

Experience Level

Some experience with either Adobe campaign or SFMC
Experience with HTML, SQL queries, and JavaScript
Experience managing multiple priorities
Ability to work to tight deadlines
Previous experience in iGaming or a marketplace environment
Experience working across multiple brands, verticals, and locales
Experience with SMS and WhatsApp channels
Experience working in a target-driven, revenue-focused environment

Salary/Compensations

Competitive Base Salary

Benefits

Private Health Care (Bupa)
Travel Insurance
Company Bonus Scheme
Paid for AI Subscription (Claude / ChatGPT / Gemini)
Market-Leading Training Programme
Recognition & Reward Scheme
Annual Company Conference
Regular Happy Hours & Team Lunches
Free Coffee, Drinks & Snacks

About the Company

At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity.
Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.
We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale.
With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.