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About the Role

This role ensures that warranty claims from motorhome converters regarding material or manufacturing defects are resolved according to Stellantis' warranty promise, applying relevant Stellantis processes and guidelines. It involves supporting converters technically and in after-sales, fostering long-term relationships with Stellantis.

Responsibilities

• Assess claims concerning Stellantis quality standards at motorhome manufacturers.
• Manage and support warranty processing and transport damage claims, especially for new vehicles before motorhome conversion.
• Inform and assist manufacturers with recall and service campaigns.
• Provide consultation on all technical matters, particularly "calibration processes" for ACC and front cameras.
• Support and ensure the servicing of motorhome manufacturers by authorized service partners.
• Assess claims concerning Stellantis quality standards at dealerships / for end customers.
• Determine repair measures, considering the different responsibilities of FCA and the motorhome manufacturer.
• Evaluate claims made by bodywork manufacturers to create product notifications for the parent company.
• Ensure control processes for compliance with agreed quality standards and for warranty cost monitoring.
• Assist other Stellantis departments (Customer Service, Brand Fiat-Professional) with claims from motorhome manufacturers or their end customers.
• Be present at the Caravan Salon for all after-sales inquiries.
• Support end-customer events organized by motorhome manufacturers.
• In cases of paintwork complaints, support involved parties (service partner, Stellantis, or its representatives), potentially with customer and expert involvement, to determine repair measures and cost coverage, aiming for customer satisfaction or justifying claim rejection.

Requirements

• Detailed knowledge of Otto and Diesel engines, electronic engine management, manual and automatic transmissions, chassis and drivetrain, brake systems including electronic ABS systems, vehicle electrics and electronics, and active safety systems (anti-theft alarms, electronic immobilizers, airbags).
• Sales experience.
• Warranty knowledge / damage assessment.
• Automotive engineering, master craftsman, or technician qualification.
• Good PC skills, MS Office, diagnostic applications.
• Service experience in the automotive sector.
• Analytical skills / quick comprehension.
• Professional communication skills when dealing with dealers.
• Good English skills, written and spoken, with automotive-specific technical vocabulary.

Skills

• Technical Support
• Warranty Claims Processing
• After-Sales Support
• Customer Relationship Management
• Automotive Technical Knowledge
• Repair Assessment
• Recall Management
• Service Campaign Management
• Calibration Processes
• Paintwork Expertise
• MS Office
• Diagnostic Applications
• Communication Skills
• English Language Proficiency

Location

• Berlin, Deutschland

Work Type

• Full-time
• Onsite

Education Level

• Kfz-Ing., -Meister oder –Techniker

Benefits

• Training opportunities
• Dynamic and supportive work environment
• Flexible working hours
• Home office options
• 31 vacation days (including Christmas, New Year's Eve, and Rose Monday)
• Company pension plan
• Health programs
• Subsidy for Urban Sports Club
• Capital-forming benefits

About the Company

• MSX International has been a trusted partner for leading vehicle manufacturers, their dealer networks, and mobility service providers worldwide for over 30 years.
• With global teams, industry expertise, and the power of technology, we develop and deliver customized, sustainable, and innovative solutions and services.
• We help our clients optimize their processes and delight their own customers.
• With over 5,000 employees, we are globally represented in more than 80 countries.
• Our expertise is applied in Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Repair Optimization & Compliance, Learning Solutions, and Distribution & Sales Performance.
• Our proven success has led us to collaborate with almost every automotive manufacturer on the market.
• MSXI Purpose: To empower Movers and Makers to thrive in our ever-changing world.
• MSXI Mission: To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
• MSXI Vision: To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Equal Opportunity

• MSX is an employer that promotes equal opportunities and expressly welcomes applications from appropriately qualified and suitable applicants regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.
• As a user of the 'Disability confident' program, we guarantee an interview for all disabled applicants who meet the minimum criteria for the position.