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About the Role
Activate is a full-scale interactive gaming facility seeking a General Manager to oversee day-to-day operations, drive business growth, and ensure exceptional customer experiences. The ideal candidate will possess strong customer service skills, a collaborative spirit, and a passion for technology and gaming.
Responsibilities
- Oversee day-to-day operations and interpret company goals.
- Develop and implement business growth initiatives.
- Raise brand awareness and drive sales through marketing campaigns and local events.
- Engage with customers via email and phone.
- Participate in business-focused meetings and training.
- Check-in customers and process payments.
- Coach team members on customer service best practices.
- Schedule shifts to maximize customer engagement.
- Create positive customer experiences with high energy.
- Proactively greet and interact with customers.
- Communicate customer suggestions for business improvement.
- Schedule staff to ensure adequate coverage during peak periods.
- Lead hiring processes and develop a talent pipeline.
- Oversee employees through formal and informal coaching.
- Create development plans for staff.
- Assist with training and evaluations of employees.
- Ensure gaming facilities operate optimally.
- Perform regular inspections of the front desk and gaming areas.
- Complete checklists to maintain inventory levels.
- Communicate facility maintenance needs.
- Perform daily cleaning and maintenance duties.
- Manage and oversee facilitating activities.
Requirements
- Strong customer service skills.
- Ability to work well in a team and individually.
- Curiosity for technology and gaming.
- Flexible availability to meet business needs, including days, evenings, and weekends.
Skills
- Customer service
- Teamwork
- Individual work
- Technology interest
- Gaming interest
- Business development
- Marketing
- Communication
- Coaching
- Hiring
- Training
- Maintenance
- Operations management
Location
- Onsite
Work Type
- Full-time
- Permanent
Experience Level
- Management experience
About the Company
- Activate is a full-scale interactive gaming facility.
- Learn more about us at: https://playactivate.com/
Equal Opportunity
- Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws.
- Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities.
- This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.