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About the Role
In this role, you’ll be an important part of the customer journey- building relationships, answering questions, helping resolve concerns, and making sure every customer feels taken care of from start to finish.
Responsibilities
- Build relationships with customers.
- Answer customer questions.
- Help resolve customer concerns.
- Ensure customers feel taken care of from start to finish.
Requirements
- Previous customer service, customer success, call center, or office experience preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive, professional attitude with a genuine desire to help customers.
- Comfortable working with computers and learning new software systems.
- Ability to work independently while also being a strong team player.
Skills
- Communication skills
- Interpersonal skills
- Attention to detail
- Organizational skills
- Multitasking
- Prioritization
- Computer proficiency
- Software learning
Location
- Albany office
Work Type
- Full-time
Experience Level
- Preferred previous customer service, customer success, call center, or office experience
Salary/Compensations
- Competitive hourly pay
Benefits
- Opportunities to earn weekly bonuses
- Paid vacation and sick time
- A Family First Vacation Day
- Health, dental, and vision coverage
- 401(k) plan with a 4% company match
- $50,000 of company-paid life insurance
- Paid training and professional development opportunities
- Consistent, year-round employment
- On-site gym
- Free breakfast every Tuesday and Thursday
- Annual company picnic and holiday celebration
- Wellness activities and employee events including yoga and CPR training
- Family tubing days, volleyball, cornhole, and other team activities
About the Company
- Family-owned business for more than 86 years.
- Treats employees like family.
- Works hard and takes pride in their work.
- Provides support for employees to succeed.
- Committed to a “Red Carpet Service” philosophy.