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About the Role

Manage integrations with point-of-sale systems and aggregators used by top restaurant partners. Lead a team of Technical Account Managers to support existing and new integration partnerships. Strategize with cross-functional teams on go-to-market initiatives, data analysis, issue triaging, and client relationship management. Drive alignment with cross-functional and senior leaders. This role requires balancing ambiguity, prioritization, strategy, and execution in a dynamic environment. Identify practical ways to use AI tools, automation, and agentic workflows to improve integration quality, reduce manual work, and accelerate partner outcomes.

Responsibilities

Own the success of Partner integrations by driving initiatives across technical teams, third-party partners, and internal business stakeholders.
Identify, resolve, and escalate day-to-day integration-related issues.
Serve as the voice of DoorDash in managing external relationships with partners, leading implementation and process improvement.
Partner with product, engineering, and growth operations to discover and drive opportunities for improvement through data analysis, AI-assisted investigation, and scalable workflow automation.
Develop strategies to build and scale the integration platform.
Help define the integrations roadmap in collaboration with other product and operations owners, including opportunities where AI-enabled tooling can improve integration quality, self-service, and operational leverage.

Requirements

6+ years of experience in technical program management, solutions engineering, technical account management, strategy & operations, or related fields, with a track record of owning complex, high-impact initiatives.
Strong technical fluency, especially in API-based integrations, with the ability to speak comfortably with product, engineering, and external partners.
Demonstrated ability to use AI tools responsibly to accelerate analysis, documentation, issue investigation, workflow automation, or decision-making; experience building prompts, lightweight agents, or AI-enabled processes is a plus.
Proven experience managing others, with strong people leadership instincts even in hybrid IC/Manager roles.
Experience driving results in cross-functional environments with competing priorities.
Demonstrated ability to navigate capacity trade-offs, manage risk, and communicate priorities to senior stakeholders.
Hands-on experience working with tools like SQL to support analysis and issue investigation.
Excellent written, verbal, and interpersonal communication skills.

Skills

API-based integrations
AI tools
SQL
Data analysis
Problem-solving
Client relationship management
Cross-functional collaboration
Technical program management
Solutions engineering
Technical account management
Strategy & operations

Experience Level

6+ years of experience

Education Level

Bachelor’s degree required

Salary/Compensations

$136,000—$200,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.