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About the Role
Virgin Atlantic Holidays is establishing a new flagship store at Battersea Power Station, aiming to redefine premium travel. This role involves inspiring confidence in guests and bringing the Virgin Atlantic Holidays promise to life in a dynamic travel market, with the vision of becoming the most loved travel company.
Responsibilities
- Deliver premium service during every interaction, both pre- and post-sale, while actively identifying opportunities to maximise sales and create memorable guest experiences.
- Inspire guests to discover destinations and welcome them into the store for exclusive travel events.
- Consistently achieve and exceed personal and team performance targets including sales and guest experience metrics through a proactive, guest-focused approach.
- Maintain expert knowledge of destinations, products, hotels and travel trends, proactively staying up to date with new offerings.
- Work collaboratively with the team to support the day-to-day success of the store, contributing to a positive, high-performing sales culture.
- Provide exceptional after-sales support, taking ownership of guest enquiries, amendments and travel-related requests.
Requirements
- Demonstrated customer service skills with a passion and desire to deliver a premium experience.
- Proven ability to achieve performance targets and key KPIs in a fast-paced sales or retail environment.
- Previous experience within the airline, travel, tourism, hospitality, or luxury service industry is desirable.
- A passion for premium travel, with a commitment to staying informed about destinations, trends, and exceptional travel experiences.
- Strong ability to build long-term guest relationships through personalised service, trust, and tailored recommendations.
- Confident in creating genuine connections to convert enquiries into bookings, and making guests feel valued, understood, and supported.
- Skilled at communicating value over price, confidently positioning premium products and experiences in a calm and reassuring way.
- Adaptable and resilient, with a positive, solution-focused approach to working in a fast-changing environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
Skills
- Interpersonal skills
- Warmth and charisma
- Passion for travel and tourism
- Customer service
- Sales
- Communication
- Relationship building
- Adaptability
- Resilience
- Solution-focused approach
Location
- Battersea Power Station
Work Type
- Permanent
- Full time
- Part time
- Shift-based
Experience Level
- Retail
- Sales
- Customer service
Salary/Compensations
- £27,454 with the opportunity to earn commission
Benefits
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
- Uncapped commission scheme
- Exclusive learning opportunities through Virgin Ventures
- Generous contributory pension scheme
- Life assurance
- Iconic Vivienne Westwood uniform
About the Company
- Virgin Atlantic Holidays is on an exciting journey returning to London to define a new era of premium travel and enable every guest to holiday to the fullest.
- Our vision is to become the most loved travel company – helping guests get the most out of every journey.
Equal Opportunity
- Virgin Atlantic is proud to be an equal opportunity employer and actively encourages applications from all backgrounds.
- We believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs.
- We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
- We encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey.