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About the Role

Toys"R"Us is seeking a Store Manager to lead the team at our Sawgrass Mills location. The ideal candidate will embody the brand's values, provide a positive customer experience, and drive sales targets while managing daily operations and team development.

Responsibilities

• Inspire and motivate the team by illustrating a clear vision of the customer experience and teamwork.
• Develop a store culture of excitement, enthusiasm, and product knowledge.
• Coach team members in anticipating customer needs, encouraging purchases, and creating a fun store atmosphere.
• Cultivate a strong partnership with the visual merchandising team and flawlessly execute merchandising standards and marketing strategies.
• Recruit, hire, train, and retain an Associate team capable of delivering sales targets while maintaining a cheerful, stimulating environment.
• Provide and communicate clear expectations of Toys"R"Us standards, including customer experience, visual merchandising, and operational execution.
• Develop a store culture of continuous growth and accountability.
• Encourage personal development by holding Associates accountable for customer-centric selling behaviors and performance.
• Deliver training and constructive feedback in a timely manner.
• Deliver mid-year and annual reviews for all employees, discussing strengths and opportunities.
• Build team morale by celebrating successes.
• Establish strategic plans to generate sales and drive increases in KPIs.
• Analyze KPIs to make real-time business decisions.
• Establish in-store Event micro-goals and assess sales and traffic impact and ROI of Events.
• Quantitatively link the consistent delivery of the customer experience to the achievement of sales goals.
• Ensure the team has all necessary information to create a captivating in-store experience that results in sales.
• Clearly and concisely share learnings with Home Office partners, communicating with a solution-oriented mindset.
• Ensure all Associates are updated on company policies and store promotions and are competent in maximizing resources.
• Evaluate store sales, staffing, and payroll budgets to ensure operations and schedules align with business needs.
• Protect company assets through Loss Prevention training and maintaining protocols.
• Maintain safety standards.
• Follow company policies.
• Manage store supply inventory.

Requirements

• BA, BS or Associate’s degree required.
• Minimum 2 years of experience in retail, hospitality, or event execution management, or primary/secondary education teaching.
• Proven successful experience as a retail store manager with a sales focus.
• A solution-oriented leader with a sense of innovation and curiosity.
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention is preferred.
• Experience in behavioral coaching, conflict management, training, and development is a plus.
• Proficient computer skills, including Microsoft Office.
• POS experience preferred.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains appropriately stocked and visually merchandised.
• Ability to ensure Associates are customer-focused and the store atmosphere is reflective of Toys"R"Us.
• Attention to detail.
• Self-motivated, passionate about the work, lead with optimism and a solution-oriented mindset.
• Ability to perceive color (Red, Green, Amber).
• Ability to see.
• Ability to speak clearly.
• Ability to touch.
• Ability to hear/listen.
• Ability to use fingers.
• Ability to use hands (repetitive hand and wrist motion).
• Ability to use dexterity.
• Ability to climb.
• Ability to push/pull.
• Ability to lift up to 30 pounds.
• Ability to carry up to 30 pounds.
• Ability to move distances within and between locations/offices.
• Ability to stand for long periods of time.
• Ability to read simple and complex text.
• Ability to write simple and complex text.
• Ability to perform basic math.
• Ability to analyze and comprehend.
• Ability to exercise judgment and make decisions.
• Ability to perform clerical tasks.

Skills

• Customer experience
• Teamwork
• Product knowledge
• Sales
• Visual merchandising
• Marketing strategies
• Recruiting
• Hiring
• Training
• Retention
• Operational execution
• Leadership
• Accountability
• Personal development
• Performance management
• Feedback delivery
• Performance reviews
• Team morale building
• Strategic planning
• KPI analysis
• Business decision-making
• Event planning
• Sales forecasting
• Customer insights
• Loss prevention
• Safety standards
• Inventory management
• Microsoft Office
• POS systems

Location

• Sawgrass Mills

Work Type

• Full-time

Experience Level

• Minimum 2 years experience
• Proven successful experience as a retail store manager

Education Level

• BA, BS or Associate’s degree

About the Company

• Toys"R"Us is a beloved brand known all around the world with over 70 years of history as the toy authority.
• Our new vision looks beyond traditional retail for a re-imagined, immersive experience for kids of all ages.
• We are looking beyond traditional retail, stretching beyond our roots and paving the way for a whole new way to play.
• Our team strives for success through trust, collaboration and empowerment.
• We are inspired by learning, listening and sharing.
• We LOVE to play!

Equal Opportunity

• Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.