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About the Role

The New Home Sales Administrator is the first point of contact for prospective homebuyers, creating a welcoming environment and supporting the sales team through administrative, coordination, and customer service activities. This role is key to delivering a positive customer experience and supporting sales operations in a fast-paced new home construction environment.

Responsibilities

• Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner.
• Engage with prospective homebuyers, answer general questions, and direct them to Sales Advisors as appropriate.
• Maintain a clean, organized, and presentation-ready sales office and model home at all times.
• Deliver a warm and attentive experience by offering refreshments and ensuring every visitor feels welcomed, comfortable, and valued.
• Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic.
• Assist Sales Advisors with administrative tasks including document preparation, data entry, and filing.
• Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral.
• Answer and direct incoming calls and emails in a timely and professional manner.
• Schedule appointments and assist with coordination of client meetings, tours, and events.
• Support community events, launches, and special promotions as required.
• Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed.
• Follow all company policies, health and safety requirements, and procedures.

Requirements

• High school diploma required.
• Previous experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.
• Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, realtors, and business partners.
• Excellent verbal and written communication skills.
• Highly organized with strong time management and attention to detail.
• Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.
• Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment.
• Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism.
• Must be available to work in‑person, including weekends (Saturday/Sunday).
• Ability to work at various sales centers as required.

Skills

• Customer service
• Sales administration
• Administrative support
• Communication skills
• Time management
• Attention to detail
• Computer proficiency
• Microsoft Office applications
• CRM systems
• Database systems

Location

• Multiple locations across the GTA

Work Type

• Full-Time
• In-person
• Requires working evenings, weekends, and holidays

Experience Level

• Previous experience required

Education Level

• High school diploma
• Post-secondary education in business administration, real estate, or a related field (Bonus)

Salary/Compensations

• $20.00 - $22.00 per hour
• Eligible for annual bonus program

Benefits

• Opportunity to increase total compensation through annual bonus program

About the Company

• Mattamy Homes is the largest family-owned homebuilder in North America, with over 40 years of history across Canada and the United States.
• They help more than 8,000 families realize their dream of home ownership annually.
• Their communities span the Greater Toronto Area, Ottawa, Calgary, and Edmonton.
• They are committed to creating and promoting a diverse and inclusive environment.
• They are committed to providing accommodation for people with disabilities during the selection process.

Equal Opportunity

• Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.