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About the Role

The Server is responsible for guiding guests through their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart.

Responsibilities

• Take guests’ orders
• Run food
• Handle cash & other forms of payment
• Make proficient sales transactions using a point-of-sale system
• Properly check I.D.s in line with EU/UK mandatory licencing laws (and Challenge 25)
• Demonstrate responsible alcohol service
• Demonstrate impeccable product knowledge
• Suggestive selling using proven techniques
• Answer questions accurately and politely
• Satisfy any/all needs of the guests, regularly double checking back with guests throughout their experience
• Maintain a clean & organized station, including pre-bussing & table maintenance
• Perform opening, closing & side duties, setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrate knowledge of all table/station numbers
• Direct guests to areas & restrooms
• Effectively communicate with co-workers
• Create memorable experiences
• Entertain guests to create “Raving Fans”

Requirements

• Perform duties which require bending, reaching, lifting and standing for long periods of time
• Maintain a well-groomed appearance (“having a plan”)
• Follow all uniform guidelines
• Practice all safety & sanitation standards
• Recycle products, where possible
• Remain calm in a hectic, fast-paced atmosphere
• Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency
• Display a positive and outwardly friendly attitude toward guests
• Maintain HRC’s 5 core Values and Mission Statement

Skills

• Point-of-sale system proficiency
• Responsible alcohol service
• Product knowledge
• Suggestive selling
• Communication
• Organization
• Attention-to-detail
• Sense-of-urgency

Benefits

• Comprehensive benefits package
• Health and well-being support
• Future planning support
• Work-life balance support

About the Company

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.