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About the Role
As a Front of House Host and Community Co-Ordinator, you will strive to achieve outstanding customer experiences for visitors, tenants, and guests, representing St James and its clients. You will take full responsibility for the reception area, enhance the community ethos, and act as second-in-command to the Estates Operations Manager.
Responsibilities
- Take full ownership and accountability of the reception and associated areas, ensuring they are maintained in the best possible order.
- Liaise with security, cleaners, facilities, and other departments as necessary.
- Challenge existing ways of working to improve and develop services, aiming for the highest customer experience and engagement.
- Build strong relationships with tenants, clients, guests, and visitors.
- Act as the first point of contact, providing a welcoming and professional service.
- Manage visitor sign-ins and direct guests to relevant floors.
- Respond confidently to questions, queries, and feedback.
- Handle calls and messages efficiently.
- Remain calm, professional, flexible, and responsive to unforeseen circumstances.
- Coordinate, plan, and execute a comprehensive calendar of events.
- Ensure clear and effective communication with the wider team and the St James Events team at Head Office.
- Manage and record all post and deliveries according to the team agreement and operations manual.
- Carry out general administrative and facilities management tasks.
Requirements
- Ability to work independently and as part of a team to ensure smooth daily operations.
- Must be a driven and proactive individual.
- Ability to handle tasks effectively and professionally.
- Good written and communication skills.
Skills
- Customer service
- Communication
- Administration
- Facilities management
- Event coordination
Location
- St James
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- St James