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About the Role

The Thomson Reuters Foundation is seeking an experienced and proactive Business Support Manager to lead the evolution of its newly centralised Business Support function. This role offers a unique opportunity to shape a centre of excellence providing high-quality administrative, financial, and operational support, driving service excellence, strengthening governance, and delivering efficient, customer-focused support.

Responsibilities

Lead, coach, and develop the Business Support Coordinator and Invoicing & Billing Analyst, overseeing workload planning, performance management, recruitment, onboarding, and ensuring effective service coverage.
Act as a senior subject matter expert for the Foundation's core business systems (SAP, Ariba, Convera), overseeing training, licensing, user support, and escalation management.
Oversee invoicing, billing, payment processing, sales order administration, vendor onboarding, and procurement compliance, ensuring accuracy, strong financial controls, and adherence to policies.
Manage organisational subscriptions, approved travel provider relationships, purchasing support, and the resolution of financial administration queries.
Lead the continuous improvement of business support processes, systems, and documentation, driving efficiency, consistency, automation, and service excellence.
Develop and deliver guidance, training, and performance reporting for business support services, identifying opportunities for further centralisation.
Oversee delivery of core administrative services, including executive diary management, travel and event coordination, onboarding and offboarding administration, facilities support, and records management.
Provide hands-on support for complex travel arrangements, staff induction activities, website updates, and logistics for Foundation-wide events.

Requirements

Proven experience in business operations, office management, business support, or financial administration, including leading and developing teams.
Strong understanding of invoicing, procurement, and financial administration processes with a track record of ensuring accuracy, compliance, and effective controls.
Experience using ERP and financial management systems (e.g., SAP), alongside invoicing and payment platforms (e.g., Convera).
Demonstrated people leadership skills, with the ability to coach, motivate, and develop high-performing teams.
Excellent organisational and prioritisation skills, with the ability to manage multiple activities and balance competing demands.
Strong analytical and problem-solving skills, coupled with sound judgement and a continuous improvement mindset.
Confident communicator and relationship builder, capable of working effectively with senior stakeholders and external suppliers.
Ability to handle sensitive and confidential information with discretion and professionalism.

Skills

SAP
Ariba
Convera
System administration
User support
Invoicing
Billing
Payment processing
Procurement
Financial administration
Team leadership
Coaching
Motivation
Organisational skills
Prioritisation
Analytical skills
Problem-solving
Communication
Relationship building

Location

Global

Work Type

Full-time

Experience Level

Experienced

Benefits

Competitive salary packages
Market-leading benefits
Access to in-house and external training opportunities

About the Company

The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters and an independent charitable organisation dedicated to advancing free, fair, and informed societies worldwide.
Leverages expertise in journalism, legal, and data intelligence to strengthen independent media, improve access to justice, and promote responsible business practices.
Thomson Reuters is a global provider of trusted content and technology for professionals in legal, tax, accounting, compliance, government, and media.
Reuters is a world-leading provider of trusted journalism and news.
Thomson Reuters has 26,000 employees across more than 70 countries.
Thomson Reuters aims to inform the way forward by bringing together trusted content and technology for decision-making.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
We seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.