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About the Role
Support the Head of Marine Claims in managing marine claims operations, ensuring high service standards, efficient claims handling, regulatory compliance, and achievement of departmental objectives.
Responsibilities
- Manage the day-to-day operation of the marine claims team.
- Work closely with the Marine Underwriting Teams.
- Monitor claims workloads and resource allocation.
- Supervise claims handlers and support staff.
- Ensure adherence to service standards, KPIs, and SLAs.
- Review claims reserves and settlement recommendations within delegated authority.
- Handle and escalate technical, complex, or high-value matters in accordance with referral procedures.
- Support staff development, coaching, and performance management.
- Produce management information and reports.
- Assist with process improvement initiatives and projects.
- Ensure compliance with company policies, regulatory requirements, and delegated authorities.
- Manage customer, broker and TPAs service issues and operational escalations.
Requirements
- Ideally 5 to 7 years’ experience handling marine claims, with the technical judgement to assess complex, technical, or high-value matters and escalate appropriately in line with referral procedures.
- Excellent understanding of claims reserving, settlement recommendations, delegated authority requirements, and effective claims governance.
- Experience supervising, mentoring, or coaching claims colleagues.
- Ability to manage day-to-day team operations, including workload monitoring, resource allocation, service standards, KPIs, and SLAs.
- Excellent stakeholder management and communication skills, with the ability to work effectively with customers, brokers, third-party administrators, internal teams, and senior stakeholders.
- Sound awareness of regulatory, company policy, and delegated authority requirements relevant to claims operations.
- Ability to produce clear management information, reports, and operational updates to support decision-making.
- Willingness and ability to travel to the US and Europe approximately two to three times per year.
- Experience handling US marine claims.
- Previous experience managing a team.
- Experience contributing to process improvement initiatives, operational projects, or service enhancement activity.
Skills
- Marine claims handling
- Technical judgement
- Claims reserving
- Settlement recommendations
- Delegated authority requirements
- Claims governance
- Supervision
- Mentoring
- Coaching
- Team operations management
- Workload monitoring
- Resource allocation
- Service standards management
- KPI management
- SLA management
- Stakeholder management
- Communication
- Regulatory compliance
- Company policy adherence
- Management information production
- Reporting
- Process improvement
- Project management
Location
- Hybrid
Work Type
- Permanent
- Hybrid: 3 days in the office 2 working from home
Experience Level
- 5 to 7 years’ experience handling marine claims
- Previous experience managing a team
Benefits
- Competitive salary
- Employee benefit package
About the Company
- Tokio Marine HCC are one of the world’s leading Specialty Insurers.
- With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry.
- Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
- The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package.
- We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
Equal Opportunity
- The Tokio Marine HCC Group of companies is an equal opportunity employer.