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About the Role

Provide PC, desktop, network, and telecom services in your assigned region, offering first-level Help Desk support and monitoring multiple systems. Requires excellent soft skills, strong technical and analytical abilities, and 24x7 availability for critical support.

Responsibilities

• Provide technical service and support to the assigned region.
• Offer first-level response for all assigned service tickets.
• Support and maintain desktop, LAN, and telecom environments.
• Deploy new and upgrade existing equipment & software.
• Travel on a flexible schedule as needed.
• Perform daily operational processing tasks.
• Monitor scheduled system processes for successful completion.
• Investigate and resolve monitoring issues.
• Notify or escalate issues to Application Support and Infrastructure departments.
• Ensure rapid restoration of services.
• Meet service levels and manage escalated items to closure.
• Deliver IT communications seamlessly.
• Ensure IT Service Desk is manned during stated coverage windows.
• Maintain a seamless working environment with various support teams.
• Communicate regularly with other IT departments and business units.
• Continue personal development in business and technical areas.
• Stay up-to-date with relevant IT developments.
• Expand knowledge of Hood's business.

Requirements

• Five years of hands-on experience working with and supporting Microsoft and networking environments.
• Ability to organize and prioritize tasks in a high-volume, ever-changing workload environment.
• Ability to effectively communicate orally and in writing.
• Document, communicate, and resolve technical issues clearly.
• Employment is subject to verification of applicant's identity and eligibility for employment in the United States.
• Unable to assist with sponsorship at this time.

Skills

• Excellent soft skills.
• Strong technical and analytical skills.
• Demonstrated relationship building skills.
• Excellent problem resolution skills.
• Strong knowledge of current common infrastructure solutions and PC software products.

Location

• Oneida, NY Plant

Work Type

• 24 x 7 availability

Experience Level

• Five years of hands on experience

Education Level

• Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience.
• Microsoft Certified Systems Administrator (MSCA), A+ Certification, and/or related experience.
• ITIL Foundation Certification required.

Salary/Compensations

• $73,000—$85,000 USD

Benefits

• Health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities.

About the Company

• Founded in 1846, HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States.
• Portfolio includes national and super-regional brands and licensed products such as Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, and Planet Oat.

Equal Opportunity

• HP Hood is an Equal Opportunity Employer.
• Female/Minority/Veteran/Disabled
• VERVRAA Federal Contractor.
• For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.