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About the Role

This role ensures clients receive appropriate support and high-quality service, acting as a key point of contact for clients, their families, and Care Professionals.

Responsibilities

• Support care consultations, service reviews, and completing client support plans.
• Conduct Care Professional support visits and client Quality Assurance reviews.
• Create, update, and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team.
• Maintain regular contact with clients and Care Professionals.
• Comply with Home Instead’s Equality, Diversity and Equal Opportunities Policy.
• Participate in out of hours on-call cover during the weekdays once a week, and weekends once a month.
• Carry out any other duties as directed by your line manager or deemed necessary for the successful operation of the business.

Requirements

• Must have a full driving license and means of transport to carry out visits within the territory.
• Experience in the care sector delivering a wide range of care services.
• If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
• This role is subject to DBS enhanced disclosure.

Location

• Territory-based visits

Work Type

• Full-time
• On-call cover

Education Level

• Level 3 NVQ in Health and Social Care or equivalent.

Salary/Compensations

• GBP 28000 - GBP 30000 monthly

About the Company

• Home Instead is the world’s leading provider of non-medical care and companionship services to help clients remain independent, happy, and comfortable in their own homes.
• We treat our clients with dignity and respect, as we do our own family.
• We believe building relationships is important; our Care Professionals are paired with clients based on skill set and mutual interests.

Equal Opportunity

• We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.
• Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.