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About the Role

Join our dedicated care team as a Field Supervisor, supporting Care Professionals, maintaining high standards of care, and ensuring clients receive compassionate, person-centred support in their own homes.

Responsibilities

• Support care consultations, service reviews and completing client support plans.
• Conduct Care Professional support visits and client Quality Assurance reviews.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team.
• Maintain regular contact with clients and Care Professionals.
• Comply with Home Instead’s Equality, Diversity and Equal Opportunities Policy, ensure in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Participate in out of hours on-call cover during the weekdays once a week, and weekends once a month.

Requirements

• Experience in the care sector delivering a wide range of care services.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must have full driving license and means of transport to carry out visits within the territory.

Skills

• Care management technology
• Communication skills
• Mentoring

Location

• Office based with travel to clients' homes

Work Type

• Full-time
• Monday to Friday, 9am–5pm

Experience Level

• Experience in the care sector

Education Level

• Level 3 NVQ in Health and Social Care or equivalent preferable.

Salary/Compensations

• GBP 27000 - GBP 30000 - monthly

Benefits

• Additional payment for weekend on-call cover

About the Company

• Home Instead is the world’s leading provider of non-medical care and companionship services to help clients remain independent, happy, and comfortable in their own homes.
• We treat our clients with dignity and respect, as we do our own family.
• We believe building relationships is important; our Care Professionals are paired with clients based on skill set and mutual interests.
• Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

Equal Opportunity

• We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.
• This role is subject to DBS enhanced disclosure.