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About the Role

As our Receptionist and Administrator, you’ll be the first point of contact for people accessing our service, creating a warm, professional and responsive experience. You’ll manage appointments, respond to enquiries and keep essential information moving, giving our specialist team the organisation and support they need to help people across Barking and Dagenham live healthier lives. This is not simply reception; it is connection, coordination and better health—combined.

Responsibilities

Welcome people and respond to telephone, email and face-to-face enquiries.
Coordinate appointments and maintain electronic diaries.
Record contacts accurately on our case management systems.
Provide clear information and signpost people to the right support.
Keep reception areas welcoming, organised and up to date.
Support feedback, correspondence and wider team administration.

Requirements

Knowledge of general office procedures.
IT literacy including proficiency in word processing, excel spreadsheets and data entry.
Good interpersonal skills and a willingness to work flexibly as part of a team.
The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
Solid numeric skills.
Good organisational skills.
Must have the right to work in the UK.
This role is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Skills

Word processing
Excel spreadsheets
Data entry
Interpersonal skills
Flexibility
Teamwork
Confidentiality
Numeric skills
Organisational skills

Location

Dagenham

Work Type

Permanent
Full-time

Salary/Compensations

£26,296.03 - £26,296.03 plus £2,250.61 Outer London Weighting

Benefits

25 days of annual leave, plus bank holidays, increasing by one day per year for the first five years (up to 30 days).
Paid ‘Wellness’ hour each week.
Access to a ‘Wellness’ hub and Employee Assist Programme.
Contributory pension scheme.
Discounts for shopping, cinema, holidays, etc.
Friendly and supportive team environment.
Training, career development & progression opportunities.
Generous Refer-a-Friend Scheme.

About the Company

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.