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About the Role

This is a growth role supporting the delivery of inecta Food implementations alongside a senior project management team. The goal is to keep projects on track, clients and stakeholders informed, and to take on more ownership over time.

Responsibilities

• Promote and maintain positive client relationships aligned with company profitability and strategic goals.
• Ensure all actions align with company best interests and client retention.
• Proactively and effectively manage client expectations.
• Communicate effectively and respectfully with clients.
• Flag concerns or complaints appropriately and maintain clear expectations.
• Involve in upselling inecta product to current customers.
• Ensure proactive, plan-driven project execution using the project plan as a guide.
• Drive accountability by ensuring assigned resources complete tasks as scheduled with timely status updates.
• Assess and escalate risks with guidance, keeping stakeholders informed.
• Identify potential deviations early and take corrective action with guidance.
• Anticipate and manage budget risks with guidance.
• Manage change orders with clients and ensure alignment with internal stakeholders.
• Maintain and proactively communicate accurate scope and budget status.
• Respond promptly to internal and external communications.
• Maintain consistent communication and follow through on open items.
• Complete tasks independently and seek clarification when needed.
• Demonstrate accountability and seek opportunities for initiative within scope.

Requirements

• 2 years of college or equivalent work experience.
• Excellent communication skills; participate confidently in internal and client conversations.
• Relevant upselling experience is an asset.
• Self-starter who works well independently and as a team player.
• Exposure to project planning or coordination through internships, academic coursework, or junior roles.
• Familiarity with task tracking and timelines is a strong plus.
• Demonstrated track record of successfully handling difficult situations and resolving conflicts.
• Exposure to tracking hours, budgets, or estimates is preferred.
• Strong plus for experience logging time or reviewing/managing scope changes / change orders.
• Experience maintaining simple project trackers or task logs required.
• Demonstrated experience with PM tools like Asana or Smartsheet is preferred.
• Demonstrated track record of managing high-pressure situations effectively.
• History of balancing multiple tasks while maintaining strong relationships.
• Demonstrates proactive communication and collaboration, fostering a positive, solutions-oriented work environment.

Skills

• Upselling
• Project planning
• Project coordination
• Task tracking
• Timeline management
• Conflict resolution
• Budget tracking
• Estimate tracking
• Time logging
• Scope change management
• Change order management
• Project tracking
• Task logging
• PM tools (Asana, Smartsheet)
• High-pressure situation management
• Task balancing
• Relationship management
• Proactive communication
• Collaboration

Location

• Anywhere in Canada
• Remote

Work Type

• Full-time
• 100% Remote

Experience Level

• Associate

Education Level

• 2 years of college or equivalent work experience

Salary/Compensations

• Base $51,000–82,000 CAD depending on experience
• Discretionary performance-based bonus paid semi-annually

Benefits

• Full inecta benefits package
• RRSP with 3% company contribution
• Sunlife insurance
• LTD
• STD
• Vacation
• Sick time

About the Company

• inecta Food is a cloud ERP platform purpose-built for the food and beverage industry.
• Partnered with processors, manufacturers, distributors, growers, and retailers across North America and globally for over 20 years.
• Approximately 80-person company with staff across Canada, the US, and India.
• Fast paced, cutting edge, highly technical, deeply knowledgeable.
• Values teamwork, energy, ownership, bias to action, and genuinely caring about clients.

Equal Opportunity

• inecta is an equal opportunity employer.