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About the Role

As a key member of our renewal team, you will be responsible for managing the accounts of members in one of the distinctive JLR brands. You will need to be extremely organised and able to work on your own initiative to consistently support our members with their vehicle subscription needs, communicating with them via multiple channels such as Phone, Email, and Webchat. We are seeking applications from candidates with proven experience in consistently delivering premium luxury service and a desire to create and maintain member relationships. This role is based at home, with occasional travel to our offices in central London (Old Street).

Responsibilities

Field enquiries from current subscription members via multiple communication channels, including but not limited to phone, email, and Webchat.
Engage with our active members, building and maintaining relationships to promote and support their happiness whilst on our subscription.
Advise members on their current subscription options, identifying opportunities to change models and/or upsell, and ensuring a smooth transition between Vehicles.
Manage renewal waiting lists and provide vehicle availability updates to ensure each member is kept informed and has an agreed follow-up communication action plan.
Manage the allocation of pipeline and available vehicles to ensure fleet utilisation targets are met and facilitate renewals as required.
Advise and guide members on the products and features offered by the service in detail, whilst upholding required member engagement standards, and consulting on the best solutions for the member’s requirements.
Advocate the benefits of vehicle access over ownership, alongside the specifics of the offer proposition from our business.
Administer and maintain accurate data input and validation, alongside process implementation to ensure the business operates compliantly in terms of customer eligibility and retention.
Be an integral, forward-thinking member of the team and accountable for fostering a culture of continual operational improvement.

Requirements

Proven ability to build rapport and manage long-lasting relationships alongside the consultative selling of modern luxury products and services.
Excellent communication skills (fluent in English, both written and verbal).
Confidence and determination to offer valuable and meaningful propositions while problem-solving and overcoming obstacles to retain members on Pivotal subscriptions.
Strong IT skills with experience in data input and analysis of information in Contact Management systems
Experience adhering to operational processes and flows alongside implementing business communication resources according to best practices.
Marketing and commercial savvy, with an eye for identifying opportunities for individuals and businesses with needs that our service can meet.
Skillset to work independently and manage your workload to achieve objectives, but also contribute to and support the objectives of the wider business.
Ability to work effectively under pressure, react quickly, and meet tight deadlines
Determination, diplomacy, and excellent interpersonal skills
Passion for a fast-paced growth business and desire to be part of a high-performing team
Experience in automotive sales, leasing, rental or luxury services is desirable but not mandatory.

Skills

Communication
IT skills
Data input
Analysis
Problem-solving
Marketing
Commercial savvy
Interpersonal skills

Location

London, UNITED KINGDOM

Work Type

Remote
Hybrid

Experience Level

Depending on experience

Salary/Compensations

£28,000 - £33,500
Quarterly bonus based on company performance

Benefits

Permanent contract
Flexible Working Environment
Health Cashback plan
25 days annual leave
Extra day off for birthday
2 paid days off for volunteer work

About the Company

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.
United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience.
PIVOTAL offers a unique car subscription service that challenges the traditional model of vehicle ownership.
THE OUT has reinvented luxury car rental.
JLR represents four distinct and emotionally engaging brands: Jaguar, Range Rover, Defender and Discovery.

Equal Opportunity

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, inmotion@jaguarlandrover.com) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.
We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.
We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 24 months.
Here’s a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.